Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Egbeogu

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

TTEC
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Retail Sales Associate

Macy's
08.2023 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

Associate of Applied Science - Cybersecurity

Houston Community College
Houston, TX
12.2024

Skills

  • Account updating
  • Scheduling
  • Appointment Scheduling
  • Product Knowledge
  • Regulatory Compliance
  • Money Handling
  • Loss Prevention
  • Order Processing
  • Policy and Procedure Adherence
  • Store maintenance

Timeline

Customer Service Representative

TTEC
02.2024 - Current

Retail Sales Associate

Macy's
08.2023 - 01.2024

Associate of Applied Science - Cybersecurity

Houston Community College

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Catherine Egbeogu