Catherine E. India
Aurora,IL
Summary
Experienced individual with a strong background in clinical education and leadership development. Skilled at navigating challenges and finding innovative solutions. Possesses strong problem-solving abilities and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals through strategic human resource development.
Overview
30
30
years of professional experience
3
3
Certification
Work History
Education Manager
Kindred Hospital Sycamore
01.2022 - Current
- Company Overview: Hospital closing
- Develop education and just-in-time training for compliance, new products, new policies, organizational change and leadership development
- Plan and provide for clinical experiences to nursing programs
- Manage and recruit staff for Clinical Ladder and Clinical Specialty programs
- Redeveloped and managed Preceptor program for all departments
- Chair of Employee Engagement Committee
- Manage General Hospital Orientation and Clinical Orientation
- Improved staff competency by conducting regular assessments and identifying areas for improvement.
Director of Clinical Operations
Ascension Fox Knoll
09.2021 - 01.2022
- Hired to champion organizational change
- Repair compliance with state and federal agencies
- Repair internal policies and reeducate staff
- Manage COVID surveillance and compliance
- Manage quality and patient safety standards, and incident reporting to state and corporate leadership
- Assist new inexperienced administrator in managing overall operations.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
Staff nurse Ortho Neuro Med Surg
Amita Mercy Medical Center
02.2021 - 09.2021
- 36 hours/3 shifts per week, often 48 hours
- Patient load of 6-9 patients
- Use of Meditech EMR
Staff Nurse
Kindred Hospital LTAC
08.2019 - 02.2021
- 36 hours/3 shifts per week
- Patient load of 6-8 patients
- Ventilators, central lines, G-tubes, catheters, IVP meds, IVPB meds, chronic and acute massive wounds, telemetry patients, bariatric patients
- Every type of medical problem
- Catastrophic system failure patients
- Acutely ill patients not yet ready to move on to a rehab facility or skilled care
Regional Manager
PHS Correctional Healthcare
12.2010 - 06.2012
- Direct supervision of 3 site health services administrators in Michigan and Iowa
- Maintain up-to-date communication with clients regarding quality of care, cost savings initiatives, risk management, and unique patient problems/situations
- Continuous communication with corporate experts to provide just-in-time solutions for site-specific clinical or fiscal issues
- Work collaboratively with the regional medical director to monitor the overall quality of care and create solutions for site-specific clinical issues
- Provide critical clinical/fiscal performance reviews and offer measurable performance improvement solutions
- Review sentinel events/deaths with the site, medical director, and corporate safety committee to develop action plans to remediate root causes
- Formerly site Health Services Administrator at Kane County Jail from 2006-2010
HSA – Kane County Adult Justice Center
Prison Health Services, Inc.
03.2006 - 11.2010
- On-site administrator for the medical unit within a 640-bed adult jail
- Compile and manage budget of $1.5 million dollars
- Develop and manage clinical systems related to patient care in a jail setting
- Monitor the performance of 20 FTE staff, including two physicians, one dentist, and one psychiatrist
- Collaborate with jail administration to meet Department of Justice, Illinois Department of Corrections, and U.S
- Marshall Service policies and guidelines for all detainees' ethical and equitable care
- Collaborate with corporate proposal writers to develop staffing proposals and budgets for RFPs
- Work with outside providers, hospitals, and private physicians to maintain excellent working relationships and provide adequate service reimbursement
Executive Director of Organizational Development
Heartland Blood Centers
12.2002 - 11.2005
- Established new customer-focused culture
- Reorganized the Donor Services department to improve efficiencies of staff, service to donors, and effective utilization of management staff
- Established a communication plan for leadership
- Facilitated the development of strategic goals for the organization
- Created ongoing leadership development programs
- Designated as Privacy Officer creating HIPPA policy and education
- Created business ethics courses for all staff
- Created a competency evaluation system for Spanish language interpreters
- Facilitated the selection and operations of an online learning system, Syberworks
- Created and performed a leadership evaluation tool in conjunction with a personal development plan
- Created Preceptor program for Donor Services staff
Coordinator of Organization Development
Provena Mercy Center
02.1999 - 12.2002
- Facilitated the creation of Minority Student Nursing Scholarship in 2000
- Managed the Employee Incentive program for cost-saving/cost-reduction ideas
- Developed performance consultancy for departments in need of specific training and/or education
- Acted as an adjunctive outside consultant with EAP to assist companies with strategic program or goal development
- Facilitated the development of department-specific strategic goals to meet employee satisfaction survey findings of 2000
- Acted as consultant to Language Access for Healthcare to develop interpreter continuing education programs
Clinical Educator
Provena Mercy Center
11.1995 - 02.1999
- Created, designed, and delivered ongoing Diversity Awareness programs for all hospital staff
- Created, designed and delivered the "Flight to Excellence" customer service training for all employees.
- Collaborated with management to assess learning needs and develop customized training plans for various departments.
- Managed budgets and resources for the clinical education department, ensuring cost-effective allocation of funds to support program goals.
- Developed both a quantitative and qualitative study of nursing attitudes and pain management behaviors before implementing pain management education
- Pain management education included in nursing orientation and annual competency evaluation
- Participated in interdisciplinary committees, collaborating with peers to address challenges related to patient care and safety initiatives.
- Facilitated continuing education events for healthcare professionals, fostering a culture of lifelong learning within the organization.
Education
Master’s Degree - nursing leadership
Western Governors University
Salt Lake City, UT12.2026
Bachelor of Science - Nursing
Western Governors University
10.2023
Master of Science - Education
Northern Illinois University
12.1998
Skills
- Innovation management
- Problem-solving abilities
- Organizational Leadership
- Clinical expertise
- Training delivery
- Training facilitation
- Educational leadership
Speakingengagements
- HIPAA: The Aftermath, Illinois Payroll Association Convention, Lisle, IL, 09/05
- Heartland Blood Centers member hospitals instructing nursing staff on blood components; collection, storage, administration, and complications, 01/05 - 10/05
- How Organizational development positively impacts the bottom line, BCA-Hemerica CEO Conference, Tampa, FL, 07/04
- HIPPA: Common sense rules for common sense behaviors, Aurora Chapter of Illinois Payroll Association, 05/03
Licensure
- Illinois Registered Professional Nurse
Affiliations
- American Nurses Association
- Academy of Medical Surgical Nurses
Certification
Certified Medical-Surgical Nurse through the Academy of Medical-Surgical Nurses
Certified in BLS CPR and ACLS CPR through the American Heart Association
Certified BLS Instructor through the American Heart Association
Illinois Registered Nurse
Languages
English
Full Professional
Timeline
Education Manager
Kindred Hospital Sycamore
01.2022 - Current
Director of Clinical Operations
Ascension Fox Knoll
09.2021 - 01.2022
Staff nurse Ortho Neuro Med Surg
Amita Mercy Medical Center
02.2021 - 09.2021
Staff Nurse
Kindred Hospital LTAC
08.2019 - 02.2021
Regional Manager
PHS Correctional Healthcare
12.2010 - 06.2012
HSA – Kane County Adult Justice Center
Prison Health Services, Inc.
03.2006 - 11.2010
Executive Director of Organizational Development
Heartland Blood Centers
12.2002 - 11.2005
Coordinator of Organization Development
Provena Mercy Center
02.1999 - 12.2002
Clinical Educator
Provena Mercy Center
11.1995 - 02.1999
Bachelor of Science - Nursing
Western Governors University
Master of Science - Education
Northern Illinois University
Master’s Degree - nursing leadership
Western Governors University
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