Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Catherine Eisenbach

Orlando,FL

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Iron Brook Customs
10.2019 - Current
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised processes to boost long-term business success and increase profit levels.

Property Manager

Century 21 All Professional
08.2017 - 08.2018
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Business Manager

JAWs Custom Armory
02.2012 - 05.2018
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Auto Technician

Sears Auto Center
02.2010 - 09.2012
  • Tested vehicle components and systems to identify issues.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Completed customer orders and warranty services according to manufacturer specifications.

Education

Bachelor of Science - Business Management

Purdue University
West Lafayette, IN
06.2020

Associate of Science - Mechanical Engineering

Penn Foster College
Scottsdale, AZ
06.2015

High School Diploma -

Suncoast Technical College
Sarasota, FL
06.2002

Skills

  • Business Administration
  • Quality Management Systems
  • Customer Relations
  • Profit and Loss Analysis
  • Financial Management
  • Staff Management
  • Budget Development
  • Business Development

Accomplishments

Successfully implemented diverse sales and marketing tactics to survive the hardest time in recent history for small businesses.

Additional Information

I am a dedicated and self motivated worker. I believe in hard work, team approaches to projects, and constant learning.

Timeline

Owner/Operator

Iron Brook Customs
10.2019 - Current

Property Manager

Century 21 All Professional
08.2017 - 08.2018

Business Manager

JAWs Custom Armory
02.2012 - 05.2018

Auto Technician

Sears Auto Center
02.2010 - 09.2012

Bachelor of Science - Business Management

Purdue University

Associate of Science - Mechanical Engineering

Penn Foster College

High School Diploma -

Suncoast Technical College

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Catherine Eisenbach