Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Catherine Emerson

Sidney,ME

Summary

Knowledgeable client representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet clients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

20
20
years of professional experience

Work History

Access Center Care Coordinator

Kennebec Behavioral Health
Augusta, ME
06.2022 - Current
  • Provides initial response to clients to meet immediate needs for safety and coordinates timely follow-up.
  • Assists clients and guardians with the intake process.
  • Makes outreach calls to clients.
  • Communicates with client's current providers to collaborate regarding client's immediate needs and status.
  • Manages client's documentation.
  • Works with Medical Records staff.
  • Interacts with walk-in clients and guardians.

Children's Case Manager

Kennebec Behavioral Health
Skowhegan, ME
01.2019 - 06.2022
  • Worked as part of a team to deliver services to children with emotional/behavioral disorders, mental illness, and developmental disabilities.
  • Provided on-going assessment, information and referrals for community resources, collaboration with other providers, and advocacy as needed.
  • Conducted home visits to evaluate safety and well-being of children in the home environment.

Legal Secretary

Hancock County District Attorney's Office
Ellsworth, ME
10.2013 - 01.2019
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Answered incoming calls from clients, attorneys, and law enforcement officers to provide assistance or route calls to appropriate personnel.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Monitors each case for the collection of restitution and maintains a log on each restitution case.

Assistant Clerk

State of Maine Judicial System
Ellsworth, ME
11.2010 - 10.2013
  • Docketed, processed, and filed matters before the Court.
  • Communicated effectively with the public, judges, attorneys, and other agencies.
  • Scheduled pre-trial activities, trials, motions, and other proceedings.
  • Handled and processed fines, fees, and costs paid to or through the Court.
  • Served as courtroom clerk and performed duties as required by the judge.
  • Prepared abstracts and reports for various agencies.
  • Operated electronic recording machines and maintained appropriate logs.
  • Participated in jury management activities.
  • Performed other varied duties as requested by the Clerk.

Case Manager/Permanency Planning Worker

Children, Youth and Families Department
Deming, NM
11.2008 - 05.2010
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.

Administrative Assistant

AOS 91
Mount Desert, ME
08.2007 - 06.2008
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Accounts Payable Clerk

Central Maine Diesel IS
Bangor, ME
06.2005 - 05.2007
  • Processed invoices and payments in accordance with company policies and procedures.
  • Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Assisted with month-end closing activities as needed.

Phlebotomist

Affiliated Labs, Inc.
Bangor, ME
09.2004 - 05.2005
  • Provided excellent customer service while interacting with patients.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Followed all safety protocols when handling hazardous materials.
  • Verified patient information prior to specimen collection.

Education

Bachelor of Science - Physical Education

University of Maine
Orono, ME
05-1990

Mental Health Rehabilitation Technician/Community

Catherine Cutler Institute’s Center For Learning
Augusta, ME

Skills

  • Multidisciplinary team collaboration
  • Progress Monitoring
  • Documentation proficiency
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management

References

References available upon request.

Timeline

Access Center Care Coordinator

Kennebec Behavioral Health
06.2022 - Current

Children's Case Manager

Kennebec Behavioral Health
01.2019 - 06.2022

Legal Secretary

Hancock County District Attorney's Office
10.2013 - 01.2019

Assistant Clerk

State of Maine Judicial System
11.2010 - 10.2013

Case Manager/Permanency Planning Worker

Children, Youth and Families Department
11.2008 - 05.2010

Administrative Assistant

AOS 91
08.2007 - 06.2008

Accounts Payable Clerk

Central Maine Diesel IS
06.2005 - 05.2007

Phlebotomist

Affiliated Labs, Inc.
09.2004 - 05.2005

Bachelor of Science - Physical Education

University of Maine

Mental Health Rehabilitation Technician/Community

Catherine Cutler Institute’s Center For Learning

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