Catherine Erhardt
Carney
Summary
Experienced Salesforce Product Manager with 11+ years of experience coordinating the strategic development and implementation of Salesforce solutions while driving innovation and efficiency within an Agile framework. Skilled in designing and executing customized Salesforce solutions for the back-end while continuing to provide front-end training, support, and data management to promote user adoption and data integrity. Highly proficient in identifying and implementing process improvements as well as finding solutions for process issues.
Overview
11
11
years of professional experience
Work History
VP Senior Salesforce Product Manager
JP Morgan Chase
05.2022 - Current
- Delivered salesforce enhancements within an agile environment.
- Gathered requirements, created user stories and facilitated sprint planning.
- Fostered a culture of transparency and accountability by promoting Agile best practices
- Drove organizational change by streamlining processes, resulting in improved service delivery and client satisfaction.
- Engaged in stakeholder management to align project deliverables with strategic business goals.
- Created detailed documentation for system configurations, processes, and user guides for enhanced team knowledge sharing.
- Spearheaded continuous improvement initiatives, enhancing overall project delivery quality and effectiveness.
- Directed user training sessions, fostering adoption of Salesforce best practices among team members.
- Managed stakeholder expectations effectively through transparent communication of project updates, challenges, and successes.
Regional Sales Coordinator/Business Analyst II
JP Morgan Chase
01.2015 - 05.2022
- Gathered and analyzed business requirements to enhance Salesforce functionalities and user experience.
- Improved user adoption by 30% through training.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
- Streamlined processes saving 10 hours weekly.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Implemented automation increasing efficiency by 25%.
- Analyzed business processes to identify areas for improvement and streamline operations.
- Oversaw the preparation of detailed reports on sales performance, providing insights for management reviews.
Education
Master of Science - Human Resource Management
Wilmington University
New Castle, DE05-2011
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DE05-2005
Skills
- Salesforcecom Administration
- Project management
- Experience Cloud
- Salesforce customization
- Salesforce analytics
- Data management
- Salesforce configuration
- Report building
- Process automation
- Data analysis
- User training & onboarding
- Problem solving
- Excel
- Power Point
Timeline
VP Senior Salesforce Product Manager
JP Morgan Chase
05.2022 - Current
Regional Sales Coordinator/Business Analyst II
JP Morgan Chase
01.2015 - 05.2022
Master of Science - Human Resource Management
Wilmington University
Bachelor of Science - Behavioral Sciences
Wilmington University
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