Catherine Esland

• Provides health support services for clients in the Primary care, Family Planning, Adult and Child Immunization, and Sexually Transmitted Disease clinic.
• Obtains and documents necessary intake information including vital signs in a verbal, written, and electronic format to RN,ARNP,and MD.
• Assist with preparing rooms for procedures, assist with processing specimen, and packaging specimens for delivery to lab sites.
• Disinfected tools, equipment and surfaces between patients.
• Cleaned and set up rooms in preparation for patient appointments.
• Completed necessary reports and documentation on time and to specifications.
• Using technical equipment to safely draw blood from from patients.
• Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
• Obtain blood specimens and collects non blood specimens such as urine and swabs for laboratory testing.

STEWART STREET ELM SCHOOOL SEPT 2022- MAY 2023

• Providing first aid for injuries, recording symptoms of sick students, providing emergency care when necessary, and keeping records of each student who visits the nurse's office.
• documenting vital signs for each student to inform school nurse of any changes in student.
• Participated in fun group activities with students to boost mood and provide light entertainment.
• Promoted student socialization, self-care and development by recognizing and using student strengths to motivate patient.

• Documented changes during experiments, noting unexpected issues arising during research activities.
• Conducted experiments in laboratory environment for product development purposes.
• Read literature related to scientific area of expertise to remain current in knowledge.
• Contributed ideas for improving work process.
• Assist a team with handling high-volume work by prioritizing tasks and organizing supplies.
• Simultaneously managed several complex projects, meeting all pertinent milestones.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked effectively with a diverse team to accomplish daily objectives and meet long term goals.
• Distribute client test results in a professional and confidential manner.
• Worked in extreme weather conditions to ensure clients receiving COVID services had accurate information.
• Educated clients on COVID vaccines and testing policies and procedures.
• Registered clients for all COVID services.
• Kept all areas clean, organized, and in line with company professional standards.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Packaged and shipped specimens to central lab daily.
• Developed and implemented strategies to improve phlebotomy processes.
• Ability to connect with various types of patients (such as children, elderly, pregnant women) and make them feel comfortable
• Centrifuged blood samples as outlined in clinical protocols.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Balanced cash drawer at beginning and end of each shift
• Worked with customer service leaders and mangers to meet customer needs.

• Directing visitors to book isles.
• Answering visitors enquires
• Answering incoming calls on multi-line telephones.
• Check in and out material at front desk
• Shelve books when visitors return them and help process new books.