Catherine Evans
Glastonbury,CT
Summary
Seasoned and adaptable professional with administrative expertise, sales support proficiency and team collaboration. Strong communicator with a focus on achieving organizational goals and fostering team collaboration. Successfully prioritized workload and handled multiple tasks with attention to detail. Eager to leverage expertise within a dynamic team environment.
Overview
33
33
years of professional experience
Work History
Sales Support Administrator
Alliance Designer Products
Laval , Quebec
11.2019 - 03.2025
- Provided administrative support for the Vice President of Sales.
- Provided day-to-day support to a team of four regional managers and thirty field sales representatives in the U.S. and Canada.
- Supported regional sales teams by generating and distributing key reports.
- Enhanced operational workflows through task management and data entry.
- Assisted field sales representatives and regional managers with credit processing to ensure timely processing.
- Collaborated with regional managers and field sales representatives to streamline communications.
- Performed data entry tasks such as entering new customer information or updating existing accounts into CRM system as needed.
- Managed onboarding processes for new hires, improving integration efficiency.
- Created and maintained Google Forms to collect a variety of data from field sales representatives.
- Minor assistance with travel arrangements and event coordination.
- Responded promptly to customer inquiries through various communication channels.
Early Literacy Tutor
Glastonbury Public Schools, CT
Glastonbury, CT
09.2012 - 11.2019
- Provided elementary students with one-on-one and small group instruction for reading and writing.
- Created and administered lesson plans with diversification and modifications for fourth- and fifth-grade students.
- Prepared and administered lesson plans for a small group of first-grade students for Friday Phonics.
- Worked very closely with classroom teachers on planning and assessment.
Business Analyst
United Healthcare
Hartford, CT
08.2005 - 03.2006
- Managed business customization for insurer's health coach software.
- Analyzed existing systems and processes to identify areas of improvement.
- Designed test plans, scenarios, scripts, cases and results matrices to validate system functionality prior to client acceptance.
Business Analyst
NaviSys
Farmington, CT
08.1999 - 07.2001
- Handled the tailoring of a large life insurance policy administration software for client needs.
- Defined client's business requirements and specified technical enhancements.
- Assisted in the final testing, conversion and implementation process.
Director of Business Management
Output Technologies
South Windsor, CT
01.1998 - 07.1999
- Directed operations of client services and billing teams generating $35 million in annual sales revenue.
- Formulated and executed strategic plans aligned with core values.
Team Leader/Business Manager
Output Technologies
South Windsor, CT
01.1995 - 01.1998
- Managed associates handling 401K, pension, annuity, banking clients and applications.
- Directed team efforts to ensure project completion deadlines were met.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Implementation Manager
Output Technologies
South Windsor, CT
01.1994 - 01.1995
- Managed the implementation of new software systems, ensuring all requirements were met and deadlines were adhered to.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software and networking components.
- Maintained comprehensive records of all activities related to system implementations.
Account Administrator
Output Technologies
South Windsor, CT
01.1993 - 01.1994
- Oversaw service and support for specific clientele.
- Actively participated in meetings with stakeholders regarding new initiatives, or changes in existing processes.
- Responded to customer's requests regarding their account specifics.
- Developed a new proxy business model that was adopted company-wide.
Executive Secretary
Output Technologies
South Windsor, CT
06.1992 - 01.1993
- Coordinated executive and senior management day-to-day meeting and travel schedules.
- Prepared, formatted and bound reports for professional presentations.
- Ordered catering or restaurant delivery of food and beverages to meeting and conference attendees.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Education
Bachelor of Science - Elementary Education, Concentration in English
Central CT State University
New Britain05-2005
High School Diploma -
Wethersfield High School
Wethersfield06-1981
Skills
- Microsoft Office proficiency
- Google Suite proficiency
- CRM management
- Customer relationship management
- Team collaboration
- Task management
- Data analysis
- Process improvement
Timeline
Sales Support Administrator
Alliance Designer Products
11.2019 - 03.2025
Early Literacy Tutor
Glastonbury Public Schools, CT
09.2012 - 11.2019
Business Analyst
United Healthcare
08.2005 - 03.2006
Business Analyst
NaviSys
08.1999 - 07.2001
Director of Business Management
Output Technologies
01.1998 - 07.1999
Team Leader/Business Manager
Output Technologies
01.1995 - 01.1998
Implementation Manager
Output Technologies
01.1994 - 01.1995
Account Administrator
Output Technologies
01.1993 - 01.1994
Executive Secretary
Output Technologies
06.1992 - 01.1993
Bachelor of Science - Elementary Education, Concentration in English
Central CT State University
High School Diploma -
Wethersfield High School
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