Catherine Evelyn Maninga
Forney
Summary
Dedicated Customer Service Professional with 5+ years of experience delivering compassionate, efficient support across healthcare, hospitality, and community services. Skilled in handling inquiries, resolving issues, and building strong client relationships through phone, email, and chat. Adaptable, with a passion for creating positive customer experiences and ensuring every client feels heard, valued, and supported, especially in remote and multicultural settings.
Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Representative (Remote Experience Highlighted)
Kikooyi Safari Adventure
09.2023 - Current
- SERVE: Serve as key center person by giving safe, memorable, and authentic travel experience and, I create personalized itineraries based on guest preferences to view wildlife, culture, adventure and relaxation.
- ADJUDICATE: I oversee guests’ experience, review tour guide and staff performance, ensure compliance and safety, handle conflict resolution as well approve itineraries and budget
- Research: I ensure before guests travel there’s enough research about the environment, weather and safety before their destinations and adventure.
- EXPERTISE:
- ACCOMPLISHMENT: Improve customer satisfaction through evaluations and continuity of care. Increase contract renewals and acquisition of new contracts through improved customer service to providers and beneficiaries.
- Demonstrated proactive problem-solving, time management, and multitasking key to remote support roles.
- Acted as a primary point of contact for external service providers and local educational institutions.
Rehabilitation Counselor / Client Advocate
Life Back Foundation
01.2020 - 08.2023
- Provided empathetic support to clients via phone, in-person, and group sessions, ensuring confidentiality and care.
- Coordinated referrals and documented client interactions using case management tools.
- Delivered wellness workshops and resolved client concerns skills transferable to customer conflict resolution.
Front Desk & Guest Services Associate (Hospitality Customer Service)
Walt Disney World – Animal Kingdom Lodge, FL
01.2018 - 01.2019
- Delivered world-class guest service to global visitors, handling inquiries via phone and in person.
- Resolved service complaints, logged customer data, and supported smooth check-in/check-out processes.
- Provided tailored service in multicultural settings while managing multiple customer requests concurrently.
- Engaged in digital scheduling and follow-ups—a foundation for virtual service roles.
Customer Service Representative (HIV Care Support)
Uganda Cares (AHF Uganda)
06.2017 - 02.2018
- Registered clients, scheduled appointments, and supported data entry for a high-volume healthcare center.
- Offered compassionate support to vulnerable populations—essential in customer-first environments.
Education
Bachelor of Social Science Studies - Community-Based Development
Ndejje University
01.2020
Skills
- Productivity Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer Platforms: CRM, Case Management, Data Entry Tools
- Communication: Zoom, Google Meet, Email, Chat Support
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Customer Service & Communication Skills – Walt Disney World
- Community-Based Development Certificate
- Gender Equality & Inclusion
- Life Skills & Leadership Training
- Walt Disney World Program Completion Certificate
Languages
English
Full Professional
Interests
- Adventure Travel
- Train Travel
- Road Trips
- Participating in cultural exchange programs and homestays
Timeline
Customer Support Representative (Remote Experience Highlighted)
Kikooyi Safari Adventure
09.2023 - Current
Rehabilitation Counselor / Client Advocate
Life Back Foundation
01.2020 - 08.2023
Front Desk & Guest Services Associate (Hospitality Customer Service)
Walt Disney World – Animal Kingdom Lodge, FL
01.2018 - 01.2019
Customer Service Representative (HIV Care Support)
Uganda Cares (AHF Uganda)
06.2017 - 02.2018
Bachelor of Social Science Studies - Community-Based Development
Ndejje University
CORE COMPETENCIES
- Remote Customer Support (Phone, Email, Chat)
- Conflict Resolution & Service Recovery
- CRM & Data Entry Systems | Microsoft Office Suite
- Healthcare & Social Services Support
- Call Center Operations | High-Volume Inquiries
- Empathy-Driven Client Engagement
- Process Improvement | Attention to Detail
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