Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Faigal Terbio

Renton,WA

Summary

Experienced and dedicated Assistant Branch Manager with over 4 years of success in financial services, specializing in team leadership, branch operations, and member satisfaction. Highly skilled in loan applications, financial products, and account management, with a proven track record of driving member retention and operational efficiency. Recognized for strong leadership, adaptability, and a collaborative approach to achieving organizational goals. Committed to delivering exceptional service and fostering high-performing teams through strategic planning and effective communication.

Overview

11
11
years of professional experience

Work History

Assistant Branch Manager

Community 1st Credit Union
09.2020 - Current
  • Provide warm, friendly and welcoming atmosphere to both employees and members.
  • Help manage day-to-day operations and ensure that the branch is running smoothly.
  • Assisting the Branch Manager in implementing business development strategies.
  • Providing customer service by answering questions about products or services, processing transactions, and revolving complaints.
  • Supervised team of 3 branch employees and made recommendations regarding performance evaluations.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.

Client Service Associate

BDO UnibankInc, Philippines
07.2015 - 07.2019
  • Handle clients Cash Deposit, withdrawals, wire transfer, foreign exchange, managers cheques and more.
  • Resolve customer complaints, while prioritizing customer satisfaction and loyalty.
  • Operated Cash register for cash, check and credit card transactions with 100% accuracy.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied clients.
  • Explain, promote, and cross sell Company products, loans and insurance.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
  • Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.

Administrative Assistant V

Local Government Unit of Roxas Palawan, Philippines
04.2014 - 11.2014
  • Performed general office duties, including answering multi-line phones, routing calls, and greeting visitors.
  • Prepare meeting minutes
  • Organized weekly meetings of the Vice Mayor.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Science - Information Technology

Holy Trinity University
Puerto Princesa, Palawan
03.2014

Skills

  • Financial services expertise
  • Operational efficiency management
  • Strategic business development
  • Team development
  • Staff education and training
  • Operational efficiency
  • Loan expertise
  • Relationship building and management
  • Financial product sales
  • Cash handling
  • Excellent work ethic
  • Approachable
  • Team player
  • Relationship building
  • Customer relationships
  • Friendly

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Assistant Branch Manager

Community 1st Credit Union
09.2020 - Current

Client Service Associate

BDO UnibankInc, Philippines
07.2015 - 07.2019

Administrative Assistant V

Local Government Unit of Roxas Palawan, Philippines
04.2014 - 11.2014

Bachelor of Science - Information Technology

Holy Trinity University

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Catherine Faigal Terbio