Catherine Farias Escalante
Summary
Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walgreens
05.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Walmart
06.2020 - 04.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05.2022
Skills
- Active Listening
- Interpretation and Translation Services
- POS Systems Expertise
- Critical Thinking
- Calm and Professional Under Pressure
- Managing Multiple Tasks
- Product Organization
- Money Handling Abilities
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
05.2021 - 11.2021
Cashier
Walmart
06.2020 - 04.2021
High School Diploma -
Chancellor High School
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