Catherine Faustner
Pamplin,SC
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. History includes managing customer service, sales and operational areas for Type airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Passenger Service Agent
Allentown, Bethlehem, Easton International Airport
02.2020 - 02.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Sold Trans Bridge Bus tickets.
- Answered many questions about Bus schedules and general airport details.
CNA
Home Helpers
10.2016 - 11.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Ðirect Care Worker
CareGivers Of America
08.2012 - 08.2016
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Cashier
Giant Food Stores
03.2011 - 12.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Cafeteria Monitor and Teachers Aide
Northampton School District
09.2005 - 05.2008
- Assisted teachers with supervision and care of group of Number children.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Supervised students on field trips for safety and proper behavior in public settings.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
Retail Sales Associate, Cashier
Babies R Us
11.1996 - 02.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Certificate Of Nursing - CNA
Lehigh Carbon Community College
Jim Thorpe, PA11.2014
Associate Of Science - Radio And Television
Northampton Community College
Bethlehem, PA12.2011
Skills
- Fares Calculations
- Cash Management
- Baggage Handling Procedures
- PA Systems
- Motivating Employees
- Billing Procedures
- Performance Improvement
- Software Name] Proficiency
- Training Junior Team Members
- Computer Terminal Operations
- Federal Guidelines
- Boarding Support
- Customer Service Management
- FAA Regulations
- Sales Expertise
- Lost Baggage Tracing
- Passenger Assistance
- Database Systems
- Service Promotions
- Wheelchair Assistance
- Ramp Service
- Customer Needs Assessments
- Work Assignments
- Transportation Information
- Microsoft Office
Timeline
Passenger Service Agent
Allentown, Bethlehem, Easton International Airport
02.2020 - 02.2023
CNA
Home Helpers
10.2016 - 11.2018
Ðirect Care Worker
CareGivers Of America
08.2012 - 08.2016
Cashier
Giant Food Stores
03.2011 - 12.2011
Cafeteria Monitor and Teachers Aide
Northampton School District
09.2005 - 05.2008
Retail Sales Associate, Cashier
Babies R Us
11.1996 - 02.2008
Certificate Of Nursing - CNA
Lehigh Carbon Community College
Associate Of Science - Radio And Television
Northampton Community College
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