Catherine Flores
Beltsville,MD
Summary
Dedicated and results-driven administrative professional with 12 years of comprehensive experience, including leadership roles as an Administrative Director and Administrative Coordinator. Demonstrated expertise in Accounts Payable/Receivable (AP/AR), Human Resources functions, and day-to-day office operations. Adept at delivering exceptional client service, coordinating events, and supporting executive-level leadership. Known for streamlining processes, improving organizational efficiency, and fostering positive workplace environments. Fully bilingual in Spanish (native) and English (fluent), with excellent communication and interpersonal skills. Currently seeking an administrative role where I can leverage my diverse skill set and commitment to operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Office Manager (Hybrid)
Premium Periodontics & Dental Implants
Silver Spring, MD
09.2022 - Current
- Oversee daily business operations, including production scheduling, recruitment, logistics, and client management, to ensure efficiency in a hybrid medical-office environment.
- Develop and manage comprehensive production schedules based on capacity, inventory, and demand, improving workflow, and reducing bottlenecks.
- Collaborate cross-functionally with production, logistics, and HR to streamline operations and accelerate hiring and training timelines.
- Utilize ERP systems to monitor inventory and production, making real-time adjustments to optimize resource allocation.
- Negotiate with suppliers and stakeholders to secure cost-effective, timely materials and supplies, reducing overhead by 15%.
- Implement continuous improvement strategies across production, recruitment, and training, minimizing delays, and enhancing operational efficiency.
- Increased revenue by 75% through consistent overachievement of quarterly sales targets, and client expansion initiatives.
- Boosted client retention to 90% by building and maintaining strong, long-term relationships.
- Identified and pursued new business opportunities via market research and cold outreach, growing the customer base by 75%.
- Delivered high-impact product demonstrations and presentations, improving lead-to-close ratios by 40%.
- Managed the full sales cycle from prospecting to closing; provided post-sale client support to ensure satisfaction and repeat business.
- Trained and mentored new sales associates on product knowledge, sales techniques, and objection handling, accelerating onboarding time.
Operations Coordinator
Artistic Family Dental
Silver Spring, Maryland
10.2021 - 09.2022
- Achieved 20% monthly revenue growth by leading and mentoring a high-performing sales team of 5.
- Designed and implemented sales training programs, increasing team productivity by 15%.
- Managed core administrative functions including staff scheduling, accounts payable, and accounts receivable.
- Acted as primary liaison with internal and external stakeholders, ensuring smooth daily operations and strong communication.
- Streamlined inventory management processes, reducing waste and optimizing supply levels.
- Enhanced the customer experience through proactive communication and issue resolution, resulting in reduced complaints and increased satisfaction.
Administrative Assistant
Maryland Center Of Aesthetic Dentistry
Bowie, MD
09.2020 - 09.2021
- Managed full-cycle accounts payable and receivable, ensuring accurate and timely financial processing.
- Provided high-level executive support to senior leadership, improving operational efficiency through streamlined office systems and procedures.
- Handled insurance verification and billing, ensuring accurate patient records and timely claim submissions.
- Oversaw daily scheduling for staff and patients, optimizing time management and reducing appointment gaps.
- Maintained and updated employee records, supporting compliance and smooth HR operations.
- Played a key role in maintaining office organization and communication flow, contributing to a well-coordinated administrative environment.
Orthodontic Assistant
Aspen Hill General & Cosmetic Dentistry
Aspen Hill, MD
11.2019 - 09.2020
- Assisted in routine and complex orthodontic procedures, including chair preparation and four-handed dentistry.
- Provided exceptional patient care by welcoming and seating patients, explaining procedures, and ensuring comfort throughout treatment.
- Maintained strict infection control protocols by disinfecting chairs and workstations between and after patient visits.
- Managed inventory of dental supplies and tools, ensuring timely restocking and availability for procedures.
- Accurately entered patient data, including vitals, medication lists, and consent forms, into the system.
- Coordinated appointment scheduling, optimizing patient flow, and reducing wait times.
Dental Assistant/Front Desk Receptionist
Montgomery Village Dental Center
Montgomery Village, Maryland
09.2017 - 09.2019
- Welcomed and assisted patients and visitors, ensuring a professional and friendly first point of contact.
- Performed administrative duties including appointment scheduling, calendar management, and answering/routing phone calls.
- Maintained an organized and secure reception area, supporting HIPAA compliance and patient privacy.
- Managed patient data entry, insurance correspondence, and filing of medical and administrative records.
- Coordinated internal meetings and events; maintained meeting room calendars and availability.
- Provided travel and logistical support for staff, including booking arrangements and managing itineraries.
- Supported daily operations through inventory tracking, office supply management, and clerical assistance.
- Communicated effectively with team members and patients to ensure seamless operations and excellent customer service.
- Assisted in outbound communications including appointment reminders and cold calls to enhance patient retention.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06-2018
Associate of Applied Science -
Montgomery College
Rockville, MDSkills
- ERP systems
- Production scheduling
- Client management
- Supplier negotiation
- Continuous improvement
- Revenue growth
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR, First Aid & AED Certified
Timeline
Business Office Manager (Hybrid)
Premium Periodontics & Dental Implants
09.2022 - Current
Operations Coordinator
Artistic Family Dental
10.2021 - 09.2022
Administrative Assistant
Maryland Center Of Aesthetic Dentistry
09.2020 - 09.2021
Orthodontic Assistant
Aspen Hill General & Cosmetic Dentistry
11.2019 - 09.2020
Dental Assistant/Front Desk Receptionist
Montgomery Village Dental Center
09.2017 - 09.2019
High School Diploma -
Springbrook High School
Associate of Applied Science -
Montgomery College
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