Catherine Foley
Mesa,AZ
Summary
Highly organized; strong in planning& implementation of processes/programs. Ensure projects are completed accurately and in a timely fashion.. Enthusiastic, committed, and resourceful; can be counted on to get the job done. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
34
34
years of professional experience
Work History
Messaging Agent
Synchrony Financial – CareCredit
01.2020 - Current
- Call Providers identified through salesforce training cases, to assist them with completing the required re-certification and other campaigns.
- Provide authentic interaction with Providers, assessing their needs while emphasizing the value of CareCredit benefits
- 2023 Annual Year Award
MVP/TA Trainer
Teletech, INC (CareCredit)
01.2019 - 01.2020
- Making outbound calls to Providers, including new Provider's certification/compliance training, early activations of application and usage, and educating existing Providers on customer financing tools & platforms provider by CareCredit
Quality Assurance/Health & Safety Technician
Abeinsa EPC
01.2010 - 01.2016
- Ensure site regulatory compliance and complete paperwork for ISO and OSHA and maintained administrative control of records related to H&S which included monthly reports, calibration records, accident investigations and disciplinary actions
- Conducted quarterly Internal Audits at 5 job sites, resolve complex issues identified, update documentation and communicate revise processes to all stakeholders
- Provided quarterly new hire training to all new employees
Supplier Quality Manager
ARROW ELECTRONICS
01.2007 - 01.2010
- Supplier Performance Review including nonconformance validation, supplier corrective action/improvement, trend analysis, Corrective Action Board, Supplier Performance Improvement Board, Receiving Inspection, process/ metric management
- Develops and prioritizes and conducts supplier site and mail-in audits using personal, department, company, and corporate resources as necessary
Quality Assurance Manager
AVNET
01.1991 - 01.2006
- Make recommendations for enhancing processes, controls, policies and/or procedures
- Responsible for leading/implementing best practices, measurement, non-conformance root cause analysis and effective corrective actions to successfully direct continuous improvement of the Quality Management System
- Verify internal controls of processes and procedures to safeguard assets, ensure the records are accurate, promote the effectiveness and efficiently of operations, encourage adhere to policies and ensure compliance with law, regulation and contacts.
Education
No Degree - Fundamental of Writing
Maricopa Community Colleges - Mesa Community College
Mesa, AZNo Degree - Basic Courses
Northern Essex Community College
Haverhill, MANo Degree - Business Law
Middlesex Community College - Bedford
Lowell, MASkills
- Problem-solving skills
- Time Management skills
- Interpersonal skills
- Leaderships skills
- Special Events Organization
- Computer Proficiency
Interest
- Traveling
- Event Planning
- Personal Shopper/Secret Santa
- Ronald McDonald House Charities
30 years Quality Assurance Knowledge
Quality Management System
o Increase efficiency and define best practices
o Implement good quality assurance control to reduce cost and improve performance
o Promote quality standards within the facility and ensure that policies and procedures are followed.
ISO/Regulatory Compliance
o Excellent communication and interpersonal skills with the ability to coordinate with government agencies to ensure compliance
o Achieve measurable results
o Identifies and prioritize opportunities for improvement
Conducting Internal/External Audits
o Manage the internal quality audits function of the site and ensure effectiveness of corrective and preventive action process within the framework of the facility QMS.
o Perform 3rd party audit preparation and supplier audits as necessary.
o Perform Quality Auditor analysis on all elements of a QMS and judge its degree of adherence to the criteria of quality evaluation and control systems.
Conduct New Hire Training
o Provide ongoing training according to company established guidelines and legal requirements.
o Excellent communication skills and with the ability to discuss procedures with employees to make sure they know and follow all quality and safety procedures.
o Collaborate with subject matter experts and other team members to design effective courses.
Supplier Chain
o Ensure Supplier meet Quality Performance goals.
o Work with Management, Sales, and Customers as needed to understand and reduce product returns and complaints and implement appropriate corrective actions.
o Gather and communicate relevant Supplier Performance metrics and information, and to provide periodic status reports.
Timeline
Messaging Agent
Synchrony Financial – CareCredit
01.2020 - Current
MVP/TA Trainer
Teletech, INC (CareCredit)
01.2019 - 01.2020
Quality Assurance/Health & Safety Technician
Abeinsa EPC
01.2010 - 01.2016
Supplier Quality Manager
ARROW ELECTRONICS
01.2007 - 01.2010
Quality Assurance Manager
AVNET
01.1991 - 01.2006
No Degree - Fundamental of Writing
Maricopa Community Colleges - Mesa Community College
No Degree - Basic Courses
Northern Essex Community College
No Degree - Business Law
Middlesex Community College - Bedford
Similar Profiles
KRISSY L. MICHAELSKRISSY L. MICHAELS
Regional Director, Florida at CareCredit Synchrony FinancialRegional Director, Florida at CareCredit Synchrony Financial
RAJSHREE SAINIRAJSHREE SAINI
Manager, Portfolio Credit at Synchrony FinancialManager, Portfolio Credit at Synchrony Financial
Jeannene HaskellJeannene Haskell
Client Service Representative at Synchrony Financial BankClient Service Representative at Synchrony Financial Bank
Candice HannCandice Hann
Client Services Representative at Western Alliance BankClient Services Representative at Western Alliance Bank
Alisi MafiAlisi Mafi
Teacher at Davis School DistrictTeacher at Davis School District