Catherine Franklin
Mansfield,TX
Summary
Proven high performer at State Farm, adept in performance improvement and problem-solving, significantly enhancing operational efficiency. As CEO of Valai Beauty Bar, I spearheaded initiatives driving substantial growth, showcasing exceptional multitasking and adaptability. Recognized for surpassing service standards and achieving high client satisfaction, my approach consistently yields positive outcomes.
Overview
6
6
years of professional experience
Work History
Care Center Specialist II SF Billing
State Farm
10.2023 - Current
- Efficiently managing time to handle a high volume of billing tasks and meet deadlines consistently.
- Exceed expectations during every review with my supervisor by delivering exceptional performance.
- Demonstrates proactive problem solving skills by anticipating challenges, identifying opportunities for improvement, and implementing effective solutions to enhance efficiency and achieve goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
CEO
Valai Beauty Bar
01.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Leads all aspects of operations including sales, marketing, finance, and customer service, ensuring seamless and efficient business processes.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
General Manager
Just Move DFW
03.2020 - 10.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Esthetics License
Duvall's School of Cosmetology
Bedford, TX01.2019
High School Diploma -
Mansfield Timberview High School
Arlington, TX06.2013
Skills
- Verbal and written communication
- Performance Improvement
- Problem-solving skills
- Effective Multitasking
- Adaptability and Dependability
Timeline
Care Center Specialist II SF Billing
State Farm
10.2023 - Current
General Manager
Just Move DFW
03.2020 - 10.2023
CEO
Valai Beauty Bar
01.2019 - Current
Esthetics License
Duvall's School of Cosmetology
High School Diploma -
Mansfield Timberview High School
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