Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Catherine French-Current

Catherine French-Current

Saratoga Springs,NY

Summary

Goal-oriented manager with distinguished experience in hospitality and sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

35
35
years of professional experience

Work History

Store Specialist/Mobile Expert

Charter Communications
01.2021 - Current
  • Advising residential and commercial customers on a variety of products and services.
  • Greet customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

General Manager

Extended Stay America
01.2018 - 01.2020
  • Oversee 135 room extended stay hotel
  • Hire, train, motivate employees, develop and administer sales and revenue budgets
  • Many local and state government contracts for long term stay business
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Responsible for generating profit and maintaining operational and guest satisfaction.

Asst General Manager/Corporate Sales Manager

Holiday Inn Saratoga Springs
08.1997 - 12.2017
  • Promoted in March of 1999 to Sales Manager working on and selling the hotel to large conferences and events
  • Promoted to Assistant Front Office Manager in February 2002
  • Promoted to Front Office Manager in July 2003
  • And Asst. General Manager/ Corporate Sales Manager in 2012
  • Sales and Revenue:
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Review room inventory management tool to ensure maximization of room revenue
  • Approve and monitor all group and corporate negotiated rates
  • Managed accounts to retain existing relationships and grow share of business.
  • Hotel Personnel:
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Conduct front office department performance appraisals including guest service, shuttle, security staff
  • Ensure an employee maintains an attitude of attentiveness and anticipation of Guest needs
  • Review hourly employee disciplinary procedures and documentation
  • Guest Service:
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Take appropriate corrective action in a timely manner
  • Follow up on all written Guest complaints
  • Ensure Guest satisfaction with resolution of the complaint or problem
  • Hotel Upkeep:
  • Inspect rooms and property grounds and exterior of buildings on a regular basis for cleanliness and proper preventative maintenance
  • Develop and maintain hotel programs to assure that the Quality Evaluation Program criteria are met
  • Evaluated and promptly resolved lodging facility operational issues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Admissions Representative

Bryant & Stratton Business Institute
01.1991 - 01.1993
  • Supported students through admissions process by answering questions and assisting with forms.
  • Explained admissions procedures and courses offered to potential students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 36%.

Account Representative

Glens Falls Communications
01.1989 - 01.1991
  • Presentation to prospective clients for telecommunications
  • Telemarketing to clients, arranging appointments and personal
  • Presentations for long distance telephone service
  • Produced 63% of Company's increased sales
  • Organized personal sales presentation.

Education

Associate degree - Business Administration

Adirondack Community College
Queensbury, NY

Skills

  • Strategic Networking
  • Operational Improvements
  • Account and Territory Management
  • Monthly Forecasting
  • Personnel Management
  • Solution Selling
  • Professional Development
  • Team Recruiting and Onboarding
  • Prospecting and Cold Calling
  • Sales Program Coordination
  • Strategic Selling
  • Sales Statistics Analysis

Affiliations

Rebuilding Together Saratoga County, Ballston Spa, NYBoard member 2017 to present. Golf outing committee chair and sustainable Income committee memberSaratoga Miss Softball, Saratoga Springs, New YorkBoard Secretary 2008-2011Shelters of Saratoga, Saratoga Springs, New YorkBoard member from 2006-2007 Saratoga County Chamber of Commerce, Saratoga Springs, New YorkLeadership Saratoga Graduate 2004Saratoga County Chamber of Commerce, Saratoga Springs, New YorkAmbassadorChamber of Southern Saratoga County, Clifton Park, New YorkExecutive Institute

Timeline

Store Specialist/Mobile Expert

Charter Communications
01.2021 - Current

General Manager

Extended Stay America
01.2018 - 01.2020

Asst General Manager/Corporate Sales Manager

Holiday Inn Saratoga Springs
08.1997 - 12.2017

Admissions Representative

Bryant & Stratton Business Institute
01.1991 - 01.1993

Account Representative

Glens Falls Communications
01.1989 - 01.1991

Associate degree - Business Administration

Adirondack Community College

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Catherine French-Current