Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Catherine Galindo Lobo

Peachtree Corners,GA

Summary

Dynamic sales professional with a proven track record at IKEA, excelling in problem-solving and relationship building. Recognized for enhancing customer experiences through strategic merchandising and effective communication. Adept at inventory tracking and fostering team collaboration, driving significant improvements in service delivery and operational efficiency.

Overview

7
7
years of professional experience

Work History

Sales Associate

IKEA
04.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Learned store policies and procedures to provide knowledgeable support during customer interactions.
  • Adapted quickly to changing priorities and tasks in fast-paced retail environment.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained organized merchandise displays to attract customer interest and promote sales.
  • Collaborated with team members to ensure timely restocking of inventory on sales floor.

Food Service Worker

IKEA
02.2025 - 04.2025
  • Assisted in food preparation and assembly, ensuring compliance with safety and hygiene standards.
  • Operated kitchen equipment efficiently, maintaining cleanliness and functionality throughout shifts.
  • Provided excellent customer service, addressing inquiries and ensuring satisfaction during peak hours.
  • Collaborated with team members to streamline food service processes and improve workflow efficiency.
  • Monitored food inventory levels, assisting in restocking items to prevent shortages during service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Recovery Associate

IKEA
09.2024 - 01.2025
  • Assisted in processing recovery claims, ensuring compliance with company policies and procedures.
  • Collaborated with team members to resolve customer inquiries and improve service delivery.
  • Maintained accurate documentation of recovery activities using internal tracking systems.
  • Supported the development of recovery strategies by analyzing case trends and outcomes.
  • Improved recovery rates by implementing efficient strategies
  • Retrieved items returned by customers and restocked on display shelves.

Returns Processor

IKEA
05.2024 - 08.2024
  • Processed incoming returns efficiently to ensure accurate inventory management.
  • Inspected returned merchandise for damage and compliance with return policies.
  • Utilized warehouse management systems to track and document return transactions.
  • Collaborated with team members to streamline return workflows, enhancing productivity.
  • Assisted in training new staff on returns processing protocols and best practices.

Product Leader

L.L.Bean,Inc.
02.2023 - 08.2024
  • Developed product roadmaps aligning with strategic objectives and timelines.
  • Facilitated stakeholder meetings to gather insights and drive consensus on product direction.
  • Mentored junior team members, fostering professional growth and skill development in the areas of project management and leadership competencies.
  • Collaborated with sales and marketing teams to create targeted promotional campaigns for product launches.
  • Ensured alignment between product vision and execution by effectively communicating expectations across all departments involved in the product lifecycle.
  • Established a customer-centric approach to product design, improving overall user experience.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Team Leader

Target
08.2020 - 01.2023
  • Oversaw daily operations to ensure team alignment with project goals.
  • Mentored junior team members to enhance skill development and productivity.
  • Implemented process improvements to increase workflow efficiency and reduce errors.
  • Coordinated project timelines and resources to meet critical deadlines consistently.
  • Analyzed operational data to identify trends and inform strategic decision-making.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Department Supervisor

HomeGoods
12.2019 - 08.2020
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.

Shift Leader

Loft Outlet
09.2018 - 12.2019
  • Implemented process improvements that increased efficiency and reduced downtime.
  • Visually merchandise for new floor sets that were not adapted to our store floor plan.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Duluth High School
Duluth, GA
05-2019

Associate of Science - Enviromental Science

Norfolk State University
Norfolk, VA
12-2027

Skills

  • Problem-solving
  • Goal oriented
  • Relationship building
  • Verbal/written communication
  • Inventory tracking
  • Strategic planning
  • Merchandise display
  • Display setup
  • Merchandising
  • Excellent communication skills
  • Calm demeanor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

I am passionate about the improvement of the earth and the return of her beautiful color I currently am trying to build a career in my current job sue to my love for interior decorating, and how it can be improved by introducing more native elements and sustainable solutions to discard pieces Along with this I have an interest in history especially the writing and reading aspect I love the record part of it all and the way that humans are creative with their need to leave something behind I play an instrument not that well but its an interested of mine to learn that language and other languages

Timeline

Sales Associate

IKEA
04.2025 - Current

Food Service Worker

IKEA
02.2025 - 04.2025

Recovery Associate

IKEA
09.2024 - 01.2025

Returns Processor

IKEA
05.2024 - 08.2024

Product Leader

L.L.Bean,Inc.
02.2023 - 08.2024

Team Leader

Target
08.2020 - 01.2023

Department Supervisor

HomeGoods
12.2019 - 08.2020

Shift Leader

Loft Outlet
09.2018 - 12.2019

High School Diploma -

Duluth High School

Associate of Science - Enviromental Science

Norfolk State University

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