Summary
Overview
Work History
Education
Skills
Certification
Committees
Timeline
Generic

Catherine Garcia

Round Rock,Tx

Summary

Knowledgeable Office Supervisor with solid background in managing front office operations and enhancing patient satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Supervisor - Hematology/Oncology

Dell Children's Medical Center
06.2024 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Coached employees through day-to-day work and complex problems.

Physician Recruitment Coordinator – Neurology

Ascension-Dell Children’s Medical Center
01.2023 - Current
  • Schedule interviews for candidates
  • Identify qualified candidates
  • Advertise job on job search websites
  • Submit all needed forms for on-site visit
  • Schedule conference rooms for interviews and presentations
  • Arrange flight, hotel, and rental car for prospective employee
  • Communicate with candidate on status of position

Administrative Assistant - Neurology

Ascension-Dell Children’s Medical Center
01.2023 - Current
  • Calendar management of 10 physicians, including Chief of department.
  • Submit reimbursements to vendors and individuals
  • Submit travel, and entertainment requests
  • Submit time off forms for providers
  • Coordinate travel arrangements-flights, hotel
  • Interview administrative assistant candidates
  • Assist in onboarding process of new employees
  • Build template for providers clinic schedule

Patient Service Specialist II -Cardiology

Baylor Scott and White Health
04.2020 - 12.2023
  • Resolve patient concerns
  • Greet patients with positive customer service
  • Insurance verification, and authorization
  • Telephone skills of professional quality customer service
  • Schedule appointments, procedures, and surgeries.
  • Complete prior authorization for office visits, procedures, tests, and surgeries
  • Schedule peer to peer review for physicians
  • Patient registration, collection of copayments.
  • Fax and request medical records.
  • Liaison between patient and various medical departments to ensure patient satisfaction and assist to resolve complaints.
  • Mentor and train junior staff, while multitasking a high-volume patient flow.

Lead Hostess

State of Grace Restaurant
02.2019 - 04.2020
  • Ensuring a positive guest dining experience by critical thinking skills to properly time and place guests at tables.
  • Answering phones in a timely manner, informing guests of menu, organize reservations and seating chart.
  • Proficient in OpenTable Guest Center, maintaining professional and proper verbiage to resolve conflicts, and help other staff when needed.
  • Overall responsibility of cleanliness of front area, host stand, train new hosts on the computer system and restaurant knowledge.

Lead Hostess

Ginger and Fork Restaurant
10.2017 - 12.2019
  • Greeting guests, organize reservation calendar, proficient with OpenTable, proper phone etiquette, conflict resolution, event set up, positive customer interaction.
  • Completed opening and closing duties, and team player to help other staff when needed such as bussing tables, and serving food.

Education

Bachelor of Science - Sociology, Health

Sam Houston State University

Associates of Arts - General Studies

Houston Community College

Medical Office Manager Certification -

U.S. Career Institute

Skills

  • DocuSign
  • Adobe
  • Redcap
  • Workday
  • Epic
  • Microsoft Office
  • Outlook
  • Excel
  • PowerPoint
  • Word processing
  • Teams
  • Zoom
  • Multitasking proficiency
  • Shift scheduling
  • Staff management
  • Front desk operations
  • Staff training and development
  • Oral and writing communication
  • Scheduling and calendar management
  • Complaint handling
  • Administrative tasks

Certification

Athena Super User

Committees

Employee Engagement Committee-Baylor Scott & White Health, Coordinated with department managers of the Central Texas region to plan gifts, spirit week, and vendors for all employees of the region., Contacted vendors, Planned the pick-up location and contacted managers to help distribute gifts to each department.

Timeline

Front Office Supervisor - Hematology/Oncology

Dell Children's Medical Center
06.2024 - Current

Physician Recruitment Coordinator – Neurology

Ascension-Dell Children’s Medical Center
01.2023 - Current

Administrative Assistant - Neurology

Ascension-Dell Children’s Medical Center
01.2023 - Current

Patient Service Specialist II -Cardiology

Baylor Scott and White Health
04.2020 - 12.2023

Lead Hostess

State of Grace Restaurant
02.2019 - 04.2020

Lead Hostess

Ginger and Fork Restaurant
10.2017 - 12.2019

Associates of Arts - General Studies

Houston Community College

Medical Office Manager Certification -

U.S. Career Institute

Bachelor of Science - Sociology, Health

Sam Houston State University

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