Catherine Gasdorf
Erlanger,KY
Summary
Dedicated and results-driven professional with extensive experience in customer service, sales, and administrative support. Proven ability to manage call center operations, deliver exceptional remote sales experiences, and enhance client satisfaction through effective problem-solving and communication skills. Proficient in medical billing and recordkeeping, with a solid understanding of healthcare systems. Demonstrates strong organizational and time management abilities, ensuring accuracy in accounts receivable and efficient handling of administrative tasks. Committed to driving revenue growth while fostering positive relationships with clients and team members.
Overview
11
11
years of professional experience
Work History
Central Patient Navigator
St. Elizabeth Physicians
02.2023 - Current
- Assisted patients in scheduling doctor and healthcare appointments.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across organization.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Developed strategies to improve overall efficiency in navigation process while maintaining high-quality care standards.
Acting Teller Lead
PNC Bank
03.2021 - 02.2023
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Oversaw management of all money vaults, ensuring accuracy of funds through meticulous tracking, regular audits, and implementation of security protocols to safeguard financial assets.
- Assisted clients in understanding upgrade options, addressing inquiries, and guiding them through upgrade process to enhance their accounts and maximize satisfaction.
- Collaborated with cross-functional teams to streamline procedures and improve overall service delivery.
Pre-K Teacher
Little Links to Learning
12.2019 - 08.2020
- Assisted and supervised 13 children through entire school day.
- Oversaw classroom of toddlers, ensuring a safe and nurturing environment conducive to learning and development.
- Developed and implemented engaging curricula tailored to the needs of young children, promoting cognitive, social, and emotional growth.
- Managed daily schedules with strict adherence to time management, balancing activities, lessons, and free play.
- Maintained detailed daily reports documenting individual child progress and classroom activities.
Escalations Sales Agent
Defenders (ADT)
09.2017 - 12.2019
- Addressed escalated customer issues that required advanced problem-solving skills.
- Managed team of sales agents to enhance revenue by implementing targeted training programs, setting performance goals, and developing sales strategies.
- Analyzed sales data to track progress, measure success, and adjust tactics as needed.
- Mediated disputes and found satisfactory resolutions for customers and followed up with customers to confirm resolution and satisfaction.
Customer Service Representative / Loan Officer
US BANK
01.2014 - 09.2017
- Assisted new and existing clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction
- Educated potential clients on various loan options and credit cards, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Provided technical support and troubleshooting for account management
- Conducted thorough credit analysis to minimize risk exposure for financial institution.
- Maintained strict confidentiality of bank records and client information.
- Ensured compliance with all federal and state regulations throughout loan origination process.
Education
BBA - Social Work
Northern Kentucky University
Highland Heights, KentuckyBBA - Social Work And Early Childhood Education
Morehead State University
Morehead, KentuckySkills
- Customer Service & Support
- Sales Expertise
- Administrative & Clerical Skills
- Medical Billing & Recordkeeping
- Healthcare Knowledge
- Problem-Solving
- Time Management
- Accounts Receivable Management
- Punctual and Hardworking
- Schedule Management
Timeline
Central Patient Navigator
St. Elizabeth Physicians
02.2023 - Current
Acting Teller Lead
PNC Bank
03.2021 - 02.2023
Pre-K Teacher
Little Links to Learning
12.2019 - 08.2020
Escalations Sales Agent
Defenders (ADT)
09.2017 - 12.2019
Customer Service Representative / Loan Officer
US BANK
01.2014 - 09.2017
BBA - Social Work
Northern Kentucky University
BBA - Social Work And Early Childhood Education
Morehead State University
Similar Profiles
Joanna Lori BloomerJoanna Lori Bloomer
Nurse Practitioner at St. Elizabeth PhysiciansNurse Practitioner at St. Elizabeth Physicians
Shelly WildtShelly Wildt
Medial Assistant at St Elizabeth PhysiciansMedial Assistant at St Elizabeth Physicians
Mallory DohertyMallory Doherty
Medical Assistant Tier III at St. Elizabeth PhysiciansMedical Assistant Tier III at St. Elizabeth Physicians