Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Gillenwaters

Hampton,VA

Summary

Accomplished Sales Manager with a proven track record at enhancing client satisfaction and boosting sales through strategic development and relationship building. Skilled in sales strategy and team motivation, achieving notable revenue growth. Expert in client relationship management and verbal communication, fostering long-term partnerships and team success.

Overview

6
6
years of professional experience

Work History

Sales Manager

Life Protect 24/7
03.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Call Center Sales Representative

Life Protect 24/7
03.2021 - 03.2022
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.

Front Desk Assistant

Casey Auto Group
10.2018 - 09.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Education

Bruton High School
Williamsburg, VA
06.2018

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication

Timeline

Sales Manager

Life Protect 24/7
03.2022 - Current

Call Center Sales Representative

Life Protect 24/7
03.2021 - 03.2022

Front Desk Assistant

Casey Auto Group
10.2018 - 09.2020

Bruton High School

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Catherine Gillenwaters