Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Gilliland

Summary

Personable Apartment Manager with expertise in contract and lease negotiation, tenant application review and rent collection and payment management. Offering 3 years of experience managing apartment community. In-depth knowledge of property management, including financing and budgeting and marketing and leasing.

Overview

8
8
years of professional experience

Work History

Assistant Apartment Manager

Venture Haven PM
04.2021 - 02.2024
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined rent collection process, resulting in timely payments and improved cash flow.
  • Assisted in the development of marketing strategies to increase property visibility and occupancy rates.
  • Conducted thorough apartment inspections for maintenance needs, ensuring a safe living environment for all residents.
  • Provided exceptional customer service, building strong relationships with both current and potential residents.
  • Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
  • Assisted in budget preparation by tracking expenses and providing recommendations for cost-saving measures.
  • Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walkthroughs.
  • Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.

Key Holder Supervisor

Flint River Animal Hospital
01.2016 - 03.2021
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.

Education

High School Diploma -

Buckhorn High School
New Market, AL

Skills

  • Building Maintenance
  • Microsoft Office
  • Office Management
  • Background Checks
  • Goal-Oriented
  • Policy Enforcement
  • Maintenance Coordination
  • Vendor supervision
  • Card key management

Timeline

Assistant Apartment Manager

Venture Haven PM
04.2021 - 02.2024

Key Holder Supervisor

Flint River Animal Hospital
01.2016 - 03.2021

High School Diploma -

Buckhorn High School

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Catherine Gilliland