Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Godbold

Catherine Godbold

Prattville,Alabama

Summary

Service-oriented Sales representative with 13 year background in Customer Service. Core competencies include promoting products, great listener and problem solver as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Assistant Director

Journey Church Preschool
08.2019 - Current
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
  • Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Customer service representative

Palm Beach Tan
01.2017 - 01.2018
  • Count money and audit money drawer at the beginning or end of shift.
  • Answer telephone and help customers with their needs
  • Exchange money, credit cards and exchange change for the customers
  • Greet the customers entering establishment.
  • Maintain clean work place, general cleaning duties
  • Provided on the job training
  • Answer customer questions and provided information accordingly

Sales Representative

It works
01.2014 - 01.2015
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Order and dispense supplies
  • Mail newsletters, promotional material, or other information.
  • Prepare conference or event materials, such as fliers or invitations.

Server/bartender/cashier

Shoney’s
01.2009 - 01.2011
  • Issue receipts, refunds, credits, and change due to customers
  • Exchange money, credit, and make change for customers
  • Count money and audit money drawers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishment
  • Answer customer questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Supervise others and provide on-the-job training

Education

High School Diploma - Basic

Prattville High School
Prattville, Al

Skills

  • Staff management
  • Strategic planning
  • Employee relations
  • Task delegation
  • Program coordination
  • Crisis management
  • Human resources
  • Recruitment and hiring
  • Problem-solving
  • Computer skills
  • Organizational skills

Timeline

Assistant Director

Journey Church Preschool
08.2019 - Current

Customer service representative

Palm Beach Tan
01.2017 - 01.2018

Sales Representative

It works
01.2014 - 01.2015

Server/bartender/cashier

Shoney’s
01.2009 - 01.2011

High School Diploma - Basic

Prattville High School

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