Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Golson

Hartford

Summary

Dynamic Store Manager with extensive experience at Piggly Wiggly, excelling in inventory management and customer service. Proven track record in enhancing operational efficiency and resolving conflicts, while training and mentoring staff to achieve high performance. Recognized for fostering a positive team environment and maintaining exceptional store standards.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Store Manager

Piggly Wiggly
07.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

Piggly Wiggly
11.2022 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Overnight Stocker

Walmart
10.2020 - 11.2022
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.

Certified Pharmacy Technician

Walmart
05.2018 - 10.2020
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.

Pharmacy Cashier

Walmart
05.2016 - 09.2017
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
  • Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.

Cashier

Walmart
01.2011 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Walton High School
DeFuniak Springs, FL
06-2008

Skills

  • Inventory management
  • Cash handling
  • Sales reporting
  • Staff training
  • Customer service
  • Store operations
  • Conflict resolution
  • Team collaboration
  • Performance management
  • Effective communication
  • Time management
  • Multitasking and organization
  • Customer service management

Timeline

Store Manager

Piggly Wiggly
07.2024 - Current

Assistant Manager

Piggly Wiggly
11.2022 - 07.2024

Overnight Stocker

Walmart
10.2020 - 11.2022

Certified Pharmacy Technician

Walmart
05.2018 - 10.2020

Pharmacy Cashier

Walmart
05.2016 - 09.2017

Cashier

Walmart
01.2011 - 03.2016

High School Diploma -

Walton High School

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Catherine Golson