Catherine Gonzalez

• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Performed daily maintenance checks on imaging equipment to ensure accuracy and quality of images.
  • Developed protocols for image capture, processing, and storage, ensuring optimal performance of the imaging system.
  

• Screened incoming telephone calls, routing to appropriate personnel
• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
• Maintained files and filing, keeping sensitive information confidential
• Managed and resolved issues with customers during calls by following determined script.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitor.

• Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Interacted with customers by phone, email, or in-person to provide information.

• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisting the doctor with Pap smear, Performed EKG, Drew blood and labeled, Injections, Took vital signs, Medication refill, Handled the front desk, Assisted Billing, Incoming and outgoing referrals, Performed Insurance verification, filing, and Medical Record
  • Currently on assignment in Homestead working with Catholic Charities as a resident living assistant with a pediatric population.

• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Drug Screening for the Health Office Performed nursing procedures under the supervision of physician or physician assistant to Pediatric patients
  • Rendered assistance to physician in implementing duties within examination rooms
  • Guided pediatric patients and parents into examination rooms; conducted patient interviews; measured vital signs, including weight, blood pressure, pulse, and temperature; and documented all information in patient's chart
  • Applied proper procedures in performing vaccinations to patients and employee.

• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Proven track record of streamlining administrative processes to maximize efficiency and productivity
  • Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support
  • Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite
  • Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations
  • Highly organized and self-motivated with excellent communication and interpersonal skills
  • Rendered assistance to the physicians at the TGK Correctional Facility Center on various functions; which included performing vitals and blood work, organizing charts and medical records, sterilizing exam room and all equipment, maintaining documentations, and collaborating with inmates.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Offered hands-on support in examining and treating patients (working with Adult, Elderly, and Pediatric population) from general examinations of OB-GYN, internal, and all other family-related procedures to medication
  • Promptly responded to patient calls while overseeing schedules, field charts, and laboratory reports
  • Performed laboratory functions involving specimen and culture collection
  • Liaised with patients, while executing electrocardiography (EKG), vital signs, glucose, and HgA1c checks
  • Recorded and entered patients' vitals and health information into the Electronic Health Record (EHR) system
  • Aided the provider in conducting colposcopies, LEEP, biopsy, cryotherapy, pelvic exam, Pap smear, and other tests as needed
  • Took charge of finalizing disability form for OB patients and organizing appointment through phone or triage; as well as in preparing.
• Medicaid form in the system for OB patients for them to obtain Medicaid during their pregnancies.