Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Catherine Gonzalez

Miami,Florida

Summary

Dynamic Medical Assistant with extensive experience at Nicklaus Children Hospital, recognized for enhancing patient satisfaction through compassionate care and effective communication. Proficient in medical terminology and appointment scheduling, I excel in fast-paced environments, leveraging strong analytical skills to streamline processes and ensure compliance with HIPAA regulations.

Overview

18
18
years of professional experience

Work History

Medical Assistant

Nicklaus Children Hospital
Miami
12.2014 - 12.2016
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Medical Assistant

All Medical Personnel
Miami, FL
09.2014 - 12.2016
  • Applied proper procedure in perform vaccinations to patients and employee
  • Proven track record of streamlining administrative processes to maximize efficiency and productivity
  • Adept at leveraging strong organizations and communication skills to manage projects, coordinate meeting and facilities communication between teams
  • Highly experience organized and detail-oriented administrative professional with experience providing executive level support
  • Skilled in developing and maintaining effecting office operation and streamlining administrative processes

Call Center Representative remotely

University of Miami
Miami , Florida
07.2024 - Current
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and provided backup support for organizational leadership.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Hedis Diabetic Retina Screening Imaging Tech

Icare Health Solutions
Miami, FL
09.2023 - 12.2023
  • Performed research into new technologies that could improve existing processes within the department.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.

Adminstrarive Assistant/Call Center Representative

University Of Miami
Miami, FL
06.2021 - 06.2023
  • Reduced patient wait times by effectively managing appointment scheduling and prioritizing urgent cases
  • Performed daily maintenance check on imaging equipment to ensure accuracy and quality of images
  • Increased diagnostic accuracy by performing precise calibration of imaging machines
  • Consistently received positive feedback from patients regarding their experience during imaging procedures, demonstrating professionalism and empathy throughout process
  • Screened incoming telephone calls, routing to appropriate personnel
  • Assisted executive management team in making informed decision by providing timely and accurate administrative support
  • Maintained filed and filling, keeping sensitive information confidential

Clerk

Hammocks Tag Agencys
Miami, FL
12.2019 - 04.2022
  • Searched for information in company database or online to answer questions, resolve problems
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries timely manner
  • Responded proactively and positively to rapid change
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information
  • Processes title applications. Balances and reconciles end of day collections
  • Obtain sales documents for out of state vehicle purchased for out state vehicle purchased and calculates sales
  • Performing clerical duties including typing filling and completion of simple forms
  • Operates office machines including copier, scanners phone, and voicemail systems
  • Input data into spreadsheets and databases

Medical Assistant

Medical Staffing Agency
Miami, FL
02.2017 - 12.2019
  • Assisting doctor with paps, performed EKG, Drew blood and labeled, injections, Took Vital signs, medication refills, handled front desk, assisted billing incoming and outgoing referrals
  • Performed insurance verification, filling and medical record
  • Was working on assignment in homestead working with catholic charities as resident living assistant with pediatric populations
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Medical assistant pediatric clinical drug screening for health office performed nursing procedure under supervision of physician assistant to pediatric patients
  • Rendered assistance to physician in implementing duties within examination rooms
  • Guided pediatric and parent into examination rooms; conducted patient interview; measured vital sign, including weight, blood pressure pulse and temperature; and documented all information in patient's charts

Medical Assistant

Community Health Of South Dade.inc (CHI)
Miami, FL
09.2007 - 09.2014
  • Determine and formulate policies and provide overall direction of companies or private and public sector organizations within guidelines set up by board of directors or similar governing body
  • Plan, direct, or coordinate operational activities at highest level of management with help of subordinate executives and staff managers
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
  • Liaised with patients while executive electrocardiography (EKG) vital signs, glucose, and HgA1c checks
  • Prepared lab specimens for diagnostic evaluation
  • Called and faxed pharmacies to submit prescriptions and refills

Education

Associate of Science - Medical Assisting

Medvance Institute
Miami, FL
04.2007

Skills

  • PC Proficiency
  • Clerical Support
  • Office Reception
  • Front Desk Operation
  • Medical Terminology
  • Customer Satisfaction
  • Patient service and Assistance
  • OSHA Requirements
  • Excel
  • Microsoft
  • Microsoft words
  • Back Office Operations
  • Calm Under Pressure
  • Customer Services
  • Microsoft Office
  • Administrative Support
  • Word Processing
  • Grammar
  • Good Telephone Etiquette
  • Quick-base
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Insurance verification
  • Customer service
  • HIPAA compliance
  • Patient care
  • Appointment scheduling
  • Customer relationship management
  • Data entry
  • Call documentation skills
  • Call center customer service
  • Call center operations
  • FLUENT IN (English/Spanish)

Websites

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Call Center Representative remotely

University of Miami
07.2024 - Current

Hedis Diabetic Retina Screening Imaging Tech

Icare Health Solutions
09.2023 - 12.2023

Adminstrarive Assistant/Call Center Representative

University Of Miami
06.2021 - 06.2023

Clerk

Hammocks Tag Agencys
12.2019 - 04.2022

Medical Assistant

Medical Staffing Agency
02.2017 - 12.2019

Medical Assistant

Nicklaus Children Hospital
12.2014 - 12.2016

Medical Assistant

All Medical Personnel
09.2014 - 12.2016

Medical Assistant

Community Health Of South Dade.inc (CHI)
09.2007 - 09.2014

Associate of Science - Medical Assisting

Medvance Institute

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