Catherine Grant
Chicago,IL
Summary
Ambitious Assistant Director with demonstrated progressive growth in facility cleaning and maintenance over 20 yrs experience with strong work ethic, intense drive and initiative for quality and customer service. Functions under stress to organize and prioritize tasks with complete understanding of facility needs and requirements. Fosters interdepartmental relations and integrates environmental service department with facility plan of operations. Bringing solid understanding of Universal industry standards, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Assistant Director of Operations
HHS Services
06.2024 - 05.2025
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Maintained and improved customer and patient satisfaction with consistent follow-up.
- Conducted staff meetings and communicated with members of other departments to coordinate housekeeping activities.
- Promoted workplace safety culture through ongoing education, policy enforcement, and identification of potential hazards.
- Recruited, interviewed, hired and developed staff performance through regular and timely assessments.
- Enhanced facility cleanliness by implementing efficient cleaning procedures and staff training programs.
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Performed regular inspections and evaluations of facility to recommend and facilitate action items.
- Ordered, maintained and distributed supplies and inventory.
Operations Manager 2, Multi-Service
Sodexo Healthcare
04.2023 - 05.2024
- Improved operational efficiency by streamlining processes and implementing practices.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with Nursing and Hospital Administrators resulting in better Quality of Care and Cleanliness for Patients and overall Patient Care.
- Achieved higher employee retention rates by fostering a positive work environment.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Environmental Services Compliance and Training Coordinator
Northwestern Medicine
07.2022 - 04.2023
- As Training Manager of Environmental Services, responsible for implementing and maintaining training for EVS staff and management
- Develops and implements effective training programs and processes
- Ensures compliance with monthly requirements.
Sr. Operations Manager
Crothall Healthcare
02.2020 - 07.2022
- Currently Sr
- OM over the OR at the University of Chicago
- Manages operating rooms and other procedural areas
- Oversees daily operations and manages staff.
Business Analyst - Facilities
STW Healthcare At Stroger Hospital EVS, Transportation
03.2018 - 02.2020
- Provided operational support for high-volume institution
- Researched and resolved data integrity issues
- Assigned tasks, tracked progress, and updated stakeholders.
Building Manager
Sodexo Magic
06.2016 - 06.2017
- Performed facility inspections and managed daily operations
- Responsible for inventory, equipment, and quality assurance
- Coordinated floor care projects and ensured cleanliness.
Education
High School Diploma -
Hubbard High School
06.1998
Skills
- Customer service
- Maximo
- Kronos
- Employee evaluations
- Training and development
- OSHA Certified/Emergency Preparedness/Active Shooter
- Epic
- Floor Care
- Management
- Quality Assurance
- Scheduling and coordination
- Operational efficiency
Skills
- Computer Networking
- Process Improvement
- Health and safety compliance
Timeline
Assistant Director of Operations
HHS Services
06.2024 - 05.2025
Operations Manager 2, Multi-Service
Sodexo Healthcare
04.2023 - 05.2024
Environmental Services Compliance and Training Coordinator
Northwestern Medicine
07.2022 - 04.2023
Sr. Operations Manager
Crothall Healthcare
02.2020 - 07.2022
Business Analyst - Facilities
STW Healthcare At Stroger Hospital EVS, Transportation
03.2018 - 02.2020
Building Manager
Sodexo Magic
06.2016 - 06.2017
High School Diploma -
Hubbard High School
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