Catherine Grillo
Stuart,Fl
Summary
Motivated professional with customer service, multitasking, and time management abilities. A desire to take on new challenges, with a strong work ethic, and adept at working quickly and effectively while mastering new skills. A good communicator with a proactive approach to challenges, committed to giving every customer a positive, memorable experience. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/Operator/Instructor
Tir Na Greine School of Irish Dance
Palm City, Florida
01.1996 - 01.2010
- Managed day-to-day operations
- Developed and implemented marketing strategies to attract new students.
- Oversaw budgeting and financial management
- Mentored junior instructors in teaching techniques and class management.
- Evaluated student performance and provided constructive feedback for improvement.
- Implemented dance classes for students of all ages, levels, and abilities.
- Demonstrated proper techniques on the traditional aspects of Irish dance, teaching new movements, traditional choreography, and team-building skills.
- Selected appropriate music for classes based on the traditional teaching of Irish dance.
- Planned special events, including recitals and competitions.
- Communicated regularly with parents regarding student progress
- member of the North American Irish Dance Commission and An Coimisiún le Rincí Gaelacha
Customer Service Representative
Federal Express
Mineola, New York
01.1988 - 02.1994
- Assisted customers with shipping inquiries and tracking information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on service options, pricing, and policies to enhance understanding.
- Collaborated with team members to improve overall customer service processes and workflows.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Marketing
Nassau Community College
Garden City, NYSkills
- Customer relations management
- Attention to detail
- Team collaboration
- Conflict resolution
- Communication skills
- Problem solving
- Marketing strategy
- Business management
Affiliations
- Golf
- Triathlete
- outdoor activities
Accomplishments
- Several awards and accolades for Irish Dance throughout my career including regional and national tiitles
- Several Bravo Zulu awards from Federal Express for exceeding productivity levels
- Camino De Santiago x2
- Martin County Small Business Award
Certification
- TCRG - Irish Dance
References
References available upon request.
Timeline
Owner/Operator/Instructor
Tir Na Greine School of Irish Dance
01.1996 - 01.2010
Customer Service Representative
Federal Express
01.1988 - 02.1994
Marketing
Nassau Community College