Catherine Guay
Albuquerque,NM
Summary
Possesses excellent language and communication skills. Very flexible and easily adapts to varying work environments.
Detail-oriented individual with exceptional communication and communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in Early Childhood Education with impressive talent for navigating challenges. Brings strong, creative problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Elementary Substitute Teacher
Kelly Services
09.2023 - Current
- Daily substitute teacher for local school system
- Instruction for all grade levels
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student performance and provided feedback to inform instruction.
- Collaborated with other educators to plan and review instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Researched and selected age-appropriate materials and resources for classroom instruction.
Substitute Teacher
Central Bucks School District
03.2016 - 05.2023
- Daily substitute for local school system
- Instruction for all grade levels
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed lesson plans to align with grade-level standards and objectives.
Long-Term Substitute Kindergarten Teacher
The Goddard School
03.2019 - 05.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Substitute Teacher
Source 4 Teachers
03.2015 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Preschool/Long-Term Substitute Kindergarten Teacher
The Goddard School
08.2020 - 05.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Utilized variety of instructional strategies to meet individual student needs.
- Followed lesson plans designed by absent teachers.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Collaborated with other educators to plan and review instruction.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Monitored student performance and provided feedback to inform instruction.
Customer Service Representative, Level II
Inspiritec
08.2020 - 07.2021
- Customer Service, (Email Division)
- Provide assistance to UC claimants (subcontracted by Dep
- Of Labor and Industry)
- Elevated to Level II CSR within 3 months
- Consistently high number of accurate email returns
- Adaptable and Flexible
- Positive and empathetic demeanor
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Home Manager
BARC
03.2009 - 03.2014
- Responsibilities included managing residential household finances, medication management for clients, communications, documentation of daily activities, and supervising clients with life skills
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assisted residents with daily hygiene and living tasks.
Customer Service/Receptionist
Jacobs Engineering
08.1990 - 02.1992
- Lead receptionist for the Albuquerque, NM office of Jacobs Engineering
- Managed the front desk and correctly routed 600+ phone calls daily
- Daily tasks included creating, editing and filing documents, mailings and office communications
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor's - English
UNM
Albuquerque, NM12.1991
Skills
- Organizational Skills
- Editing Proficiency
- Classroom Management
- Behavior Management
- Early childhood education
- Customer service
- Administrative experience
- Social perceptiveness
- Self-Directed
- Task prioritization
- Excellent communication
- Analytical and critical thinking
- Remote office availability
- Computer skills
Certification
- Emergency Teaching Permit, 07/01/16 to 07/01/23
- Teaching Certification, 04/01/16 to 07/01/22
- Emergency Certification for Substitute Teaching
Assessments
- Teaching Skills: Elementary Classroom Management, Proficient, 07/01/19
- Knowledge of Early Childhood Development, Expert, 07/01/19
- Teaching Skills: Elementary Classroom Management, Proficient, 06/01/20
- Active listening, Expert, 06/01/20
- Customer service, Familiar, 06/01/21
- Work motivation, Completed, 06/01/20
- Call center customer service, Proficient, 06/01/21
Personal Information
Authorized To Work: US for any employer
Languages
French
Limited Working
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Elementary Substitute Teacher
Kelly Services
09.2023 - Current
Preschool/Long-Term Substitute Kindergarten Teacher
The Goddard School
08.2020 - 05.2023
Customer Service Representative, Level II
Inspiritec
08.2020 - 07.2021
Long-Term Substitute Kindergarten Teacher
The Goddard School
03.2019 - 05.2023
Substitute Teacher
Central Bucks School District
03.2016 - 05.2023
Substitute Teacher
Source 4 Teachers
03.2015 - 05.2023
Assistant Home Manager
BARC
03.2009 - 03.2014
Customer Service/Receptionist
Jacobs Engineering
08.1990 - 02.1992
- Emergency Teaching Permit, 07/01/16 to 07/01/23
- Teaching Certification, 04/01/16 to 07/01/22
- Emergency Certification for Substitute Teaching
Bachelor's - English
UNM
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