Catherine Guerrero
Summary
Seeking a long-term job, willing to learn, very teachable, helpful, going the extra mile, very organized, willing to ask questions to learn and grow with a dynamic team. I'm a quick learner, always looking for ways to improve processes and contribute to the company's success. My strong work ethic and positive attitude make me a valuable asset to any organization. I'm excited to bring my skills and enthusiasm to a new role and make a meaningful impact.
Overview
12
12
years of professional experience
Work History
Receptionist / Legal Assistant
Levine Benjamin Law Firm
03.2017 - 02.2024
- Managed front desk operations, enhancing client satisfaction through efficient communication
- Assisted attorneys with case preparation, improving document accuracy and organization
- Scheduled and coordinated appointments, increasing office productivity and workflow
- Handled confidential information with discretion, ensuring compliance with legal standards
- Spearheaded cross-functional projects, driving measurable outcomes
- Optimized processes, reducing operational costs and enhancing team productivity
- Streamlined case preparation process, enhancing document accuracy and organizational efficiency for legal team
- Implemented new appointment scheduling system, significantly boosting office productivity and client satisfaction rates
- Maintained strict confidentiality protocols, ensuring full compliance with legal standards in all client interactions
- Facilitated seamless communication between clients and attorneys, contributing to enhanced case management and client trust
- Fostered positive client relationships through empathetic communication, ensuring a welcoming environment and addressing concerns promptly.
Manager / Assistant Manager
Ponderosa Steakhouse
10.2011 - 11.2019
- Managed daily operations, improving efficiency and customer satisfaction
- Trained and supervised a team of 20+ staff, enhancing service quality and reducing turnover
- Implemented cost-saving measures, lowering operational costs
- Resolved customer complaints, maintaining a high customer retention rate
- Mentored staff, fostering professional growth and enhancing team performance
- Resolved customer issues promptly, maintaining high retention rates.
Education
High School Diploma -
Harry S. Truman
Taylor, MI11.2010
Skills
- Attention to detail
- Creative problem-solver and quick thinker
- Data entry
- Microsoft Office (Excel, Word, Outlook, Powerpoint)
- Multitasking
- Organized, book keeping, filing
- Payroll
- Quickbooks
- Relationship building
- Strategic Planning
- Teamwork
References
Richard Carless, Restaurant Manager, + 1-586-491-8997
Blake Bartel, Office Manager, 1-231-645-2652
Timeline
Receptionist / Legal Assistant
Levine Benjamin Law Firm
03.2017 - 02.2024
Manager / Assistant Manager
Ponderosa Steakhouse
10.2011 - 11.2019
High School Diploma -
Harry S. Truman
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