Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Guerrero

Austin

Summary

Dynamic individual with hands on experience in sales, with a talent for navigating challenges. Brings strong problem solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results oriented mindset. Committed to making meaningful contributions and advancing on short/long term goals.

Overview

4
4
years of professional experience

Work History

Sales Associate/ Buyer

Pavement
09.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
  • Learned inventory management procedures to support stock replenishment efforts.
  • Processed transactions accurately using point-of-sale systems for seamless checkout experience.
  • Supported promotional activities by setting up displays and arranging merchandise effectively.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Experience Coordinator

Mozart's Coffee Roasters
03.2024 - 07.2024
  • Coordinated customer feedback initiatives to improve service delivery and client satisfaction.
  • Managed daily inquiries through multiple channels, ensuring timely and effective resolutions.
  • Organized customer outreach events, fostering community engagement and strengthening brand loyalty.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.

Book Seller

Barnes & Noble
03.2022 - 01.2023
  • Assisted customers in locating and selecting books, enhancing overall shopping experience.
  • Managed inventory levels through regular stock checks and timely reordering processes.
  • Curated engaging book displays to promote new arrivals and seasonal titles effectively.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with management to implement promotional strategies that increased foot traffic and sales.

Education

Bachelor of Arts - Theatre & Film

The University of Texas Rio Grande Valley
Edinburg, TX
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem solving skills
  • Listening skills
  • Multi tasking strength
  • Goal oriented
  • Conflict resolution
  • Meeting deadlines
  • Reliable and punctual
  • Excellent people skills
  • Flexible schedule

Languages

English
Native or Bilingual

Timeline

Customer Experience Coordinator

Mozart's Coffee Roasters
03.2024 - 07.2024

Sales Associate/ Buyer

Pavement
09.2023 - Current

Book Seller

Barnes & Noble
03.2022 - 01.2023

Bachelor of Arts - Theatre & Film

The University of Texas Rio Grande Valley

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