Catherine Gunn
Beverly Hills,CA
Summary
Adept at fostering positive guest experiences and building strong customer relationships, I excelled in multitasking and complaint resolution at The Peninsula Beverly Hills. My proactive approach improved customer satisfaction significantly, leveraging skills in customer service and financial accuracy to drive success in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Restaurant Hostess
The Peninsula Beverly Hills
11.2017 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
The Beverly Hills Hotel
Beverly Hills , CA
04.2017 - 10.2017
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Saks Fifth Avenue
11.2013 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Manager
VG's Grocery
05.2002 - 11.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Brighton High School
Brighton, MI05-1997
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Handling complaints
- Relationship building
Timeline
Restaurant Hostess
The Peninsula Beverly Hills
11.2017 - Current
Restaurant Hostess
The Beverly Hills Hotel
04.2017 - 10.2017
Sales Associate
Saks Fifth Avenue
11.2013 - 07.2016
Assistant Manager
VG's Grocery
05.2002 - 11.2013
High School Diploma -
Brighton High School
Similar Profiles
TIEN NGUYENTIEN NGUYEN
Guest Relations Coordinator at The Peninsula Beverly HillsGuest Relations Coordinator at The Peninsula Beverly Hills
Donita Mae De LeonDonita Mae De Leon
Front Desk Receptionist - Intern at The Peninsula Beverly HillsFront Desk Receptionist - Intern at The Peninsula Beverly Hills
Lyle GrahamLyle Graham
Server at The Peninsula Hotel Beverly HillsServer at The Peninsula Hotel Beverly Hills