Catherine Guthrie
Martinsville,VA
Summary
Diligent Medical Billing and Coder with comprehensive experience in medical coding and billing, ensuring accurate and timely processing of claims. Successfully facilitated claim approvals and minimized billing errors, contributing to improved revenue cycles. Demonstrated expertise in ICD-10, CPT, and HCPCS coding, and effective communication with insurance companies and healthcare providers.
Medical coding and billing professional with solid background in managing healthcare claims and ensuring compliance with industry standards. Proven ability to streamline billing processes and resolve discrepancies efficiently. Effective collaborator and adaptable team member, consistently meeting organizational goals and adapting to changing demands. Skilled in ICD-10, CPT, and HCPCS coding and maintaining patient confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Helpware
10.2020 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assistant Supervisor
ProAmpac
06.2019 - 10.2020
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
Patrick Henry Community College
Martinsville, VA06-2025
Skills
- Service excellence
- Focused listening
- Problem-solving skills
- Detail-oriented data management
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Computer proficiency
- Relationship building
- Customer relations
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
- Data collection
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Live chat support
- Customer education
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CBCS - Certified Billing and Coding Specialist
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Helpware
10.2020 - 06.2025
Assistant Supervisor
ProAmpac
06.2019 - 10.2020
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
Patrick Henry Community College
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