CATHERINE HAMILTON
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peace Officer
Department of Homeless Services
04.2024 - Current
- Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
- Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
- Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
- Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
- Served as a liaison between law enforcement agencies, ensuring seamless cooperation during joint operations.
- Enhanced community safety by conducting routine patrols and responding promptly to emergency calls.
- Conducted thorough investigations, resulting in the resolution of numerous criminal cases.
- Ensured compliance with department policies and procedures through consistent adherence to established guidelines.
- Provided support to victims of crime by offering resources and referrals for assistance services available in the area.
- Developed strong relationships with local businesses to establish partnerships for crime prevention initiatives.
- Increased efficiency in response times by implementing improved dispatch communication protocols.
- Demonstrated excellent crisis management skills during high-pressure situations while maintaining composure under stress.
- Provided testimony in court proceedings as a credible witness, resulting in successful case outcomes.
- Obtained information from arrested subjects to conduct debriefings.
CDC Armed Guard
Chenega Corporations
04.2023 - 03.2024
- Ensure parks and playgrounds are safe and free of glass and other debris
- Sanitize comfort stations and replenish supplies
- Collect and dispose of trash and other refuse in proper receptacles
- Paint benches, doors, tables, swings, handball courts, and walls
- Provide park patrons with directions and answer questions about parks activities
- Alert supervisor and co-workers of any potential safety hazards
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Mail Handler
United States Postal Service
06.2015 - 01.2019
- Sorted incoming mail by zip code country
- Weighed, stamped and labeled outgoing mail
- Delivered mail to different departments
- Logged in incoming and outgoing deliveries
- Lawfully cleared merchandise through customs per client and government requirements.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Obtained necessary import and export licenses and permits for shipments.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained clean and organized mail room to promote safety and efficiency.
- Used automated mail processing equipment to sort and collate mail.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Stamped sealed and sorted mail for delivery to other brances.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained high level of confidentiality with mail items in line with regulations.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Monitored performance of all processing machines to identify and address any operational issues.
- Working with USPS, Customs, DoS, DoD, and commercial airlines representatives to resolve DPO mail problems.
- Navigate USPS, DoS, and DoD systems and applications to investigate/resolve DPO mail issues
- Conduct research and respond to customer inquiries regarding DPO mail
- Daily use of DPO modules of the Integrated Logistics Management Software (ILMS).
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed efficient cash register operations.
Food Prep
Blue Apron
01.2013 - 12.2014
- Stored food in designated containers and storage areas to prevent spoilage
- Prepared a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Took and record temperature of food and food storage areas such as refrigerators and freezers
- Washed, peeled, and cut various foods, such as fruits and vegetables, for delivery
- Portioned and wrapped the food to be shipped to customers
- Weighed or measured ingredients
- Mixed ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads
- Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
Driver Helper
UPS
10.2012 - 01.2013
- Presented bills and receipts and collected payments for goods delivered or loaded
- Loaded and unloaded trucks and vans
- Verified the contents of inventory loads against shipping papers
- Turned in receipts and money received from deliveries
- Presented bills and receipts and collected payments for goods delivered or loaded
- Loaded and unloaded trucks and vans
- Verified the contents of inventory loads against shipping papers
- Turned in receipts and money received from deliveries
Education
High School Equivalency Diploma -
New York State Board of Education
Albany, NYSkills
- Criminal Law Understanding
- Law Enforcement
- Maintenance Requirements
- Basic First Aid
- Document Preparation
- Verbal and Written Communication
- Network Monitoring Software
- CAD Software
- Transportation and Logistics Coordination
- Trucking Dispatching
- Shipping Documentation
- ERP Requisition Management
- RFID Tracking
Certification
- Area of certification - first aid, Baton- 05/04/23
- Licensed Armed Guard Card - 05/04/23
Timeline
Peace Officer
Department of Homeless Services
04.2024 - Current
CDC Armed Guard
Chenega Corporations
04.2023 - 03.2024
Mail Handler
United States Postal Service
06.2015 - 01.2019
Food Prep
Blue Apron
01.2013 - 12.2014
Driver Helper
UPS
10.2012 - 01.2013
High School Equivalency Diploma -
New York State Board of Education