CATHERINE HAMILTON
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peace Officer
Department of Homeless Services
New York, NY
04.2024 - Current
- Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
- Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
- Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
- Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
- Served as a liaison between law enforcement agencies, ensuring seamless cooperation during joint operations.
- Enhanced community safety by conducting routine patrols and responding promptly to emergency calls.
- Conducted thorough investigations, resulting in the resolution of numerous criminal cases.
- Ensured compliance with department policies and procedures through consistent adherence to established guidelines.
- Provided support to victims of crime by offering resources and referrals for assistance services available in the area.
- Developed strong relationships with local businesses to establish partnerships for crime prevention initiatives.
- Increased efficiency in response times by implementing improved dispatch communication protocols.
- Demonstrated excellent crisis management skills during high-pressure situations while maintaining composure under stress.
- Provided testimony in court proceedings as a credible witness, resulting in successful case outcomes.
- Obtained information from arrested subjects to conduct debriefings.
CDC Armed Guard
Chenega Corporations
Atlanta, GA
04.2023 - 03.2024
- Ensure parks and playgrounds are safe and free of glass and other debris
- Sanitize comfort stations and replenish supplies
- Collect and dispose of trash and other refuse in proper receptacles
- Paint benches, doors, tables, swings, handball courts, and walls
- Provide park patrons with directions and answer questions about parks activities
- Alert supervisor and co-workers of any potential safety hazards
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Mail Handler
United States Postal Service
JFK United States Postal Service
06.2015 - 01.2019
- Sorted incoming mail by zip code country
- Weighed, stamped and labeled outgoing mail
- Delivered mail to different departments
- Logged in incoming and outgoing deliveries
- Lawfully cleared merchandise through customs per client and government requirements.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Obtained necessary import and export licenses and permits for shipments.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained clean and organized mail room to promote safety and efficiency.
- Used automated mail processing equipment to sort and collate mail.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Stamped sealed and sorted mail for delivery to other brances.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained high level of confidentiality with mail items in line with regulations.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Monitored performance of all processing machines to identify and address any operational issues.
- Working with USPS, Customs, DoS, DoD, and commercial airlines representatives to resolve DPO mail problems.
- Navigate USPS, DoS, and DoD systems and applications to investigate/resolve DPO mail issues
- Conduct research and respond to customer inquiries regarding DPO mail
- Daily use of DPO modules of the Integrated Logistics Management Software (ILMS).
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed efficient cash register operations.
Food Prep
Blue Apron
01.2013 - 12.2014
- Stored food in designated containers and storage areas to prevent spoilage
- Prepared a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Took and record temperature of food and food storage areas such as refrigerators and freezers
- Washed, peeled, and cut various foods, such as fruits and vegetables, for delivery
- Portioned and wrapped the food to be shipped to customers
- Weighed or measured ingredients
- Mixed ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads
- Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
Driver Helper
UPS
10.2012 - 01.2013
- Presented bills and receipts and collected payments for goods delivered or loaded
- Loaded and unloaded trucks and vans
- Verified the contents of inventory loads against shipping papers
- Turned in receipts and money received from deliveries
- Presented bills and receipts and collected payments for goods delivered or loaded
- Loaded and unloaded trucks and vans
- Verified the contents of inventory loads against shipping papers
- Turned in receipts and money received from deliveries
Education
High School Equivalency Diploma -
New York State Board of Education
Albany, NYSkills
- Criminal Law Understanding
- Law Enforcement
- Maintenance Requirements
- Basic First Aid
- Document Preparation
- Verbal and Written Communication
- Network Monitoring Software
- CAD Software
- Transportation and Logistics Coordination
- Trucking Dispatching
- Shipping Documentation
- ERP Requisition Management
- RFID Tracking
Certification
- Area of certification - first aid, Baton- 05/04/23
- Licensed Armed Guard Card - 05/04/23
Timeline
Peace Officer
Department of Homeless Services
04.2024 - Current
CDC Armed Guard
Chenega Corporations
04.2023 - 03.2024
Mail Handler
United States Postal Service
06.2015 - 01.2019
Food Prep
Blue Apron
01.2013 - 12.2014
Driver Helper
UPS
10.2012 - 01.2013
High School Equivalency Diploma -
New York State Board of Education