Catherine Hanks
Barnet,VT
Summary
Dedicated professional and rational problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact business success. Seasoned in working under pressure and adapting to new situations and challenges. Dedicated to applying training, monitoring and morale-building abilities to enhance and create positive workplace culture with a diverse array of personalities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to insure successful outcomes.
Overview
15
15
years of professional experience
Work History
Office Manager/Bookkeeper
Ron Fenoff Excavating, LLC
09.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Launched quality assurance practices by designing employee handbooks and safety manuals complying with Vermont Labor laws, VOSHA and OSHA.
Owner/Operator
Everybuddy’s Casual Dining
05.2008 - 09.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed income and expenses and adapted plans to improve profit levels
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Operated with safety and skill to avoid accidents and delays
- Obtained necessary permits and licenses to operate business legally.
Education
High School Diploma -
St. Johnsbury Academy
Saint Johnsbury, VT06.1994
Skills
- Team Bonding
- Sorting and Labeling
- Report Writing
- Customer Relations
- Policy and Procedure Modification
- Business Administration
- Account Reconciliation
- Information Protection
- Conflict Management
- Customer Service Management
- Scheduling
- Microsoft Office
- Administering Payroll
- Excellent Multitasking Abilities
- Human Resources
- Accounts Payable and Receivable
Professional References
Amy McCaffery (802) 461-9363
Amanda Hill (802) 274-2677
Lauren Feldkamp (802) 535-8951
Timeline
Office Manager/Bookkeeper
Ron Fenoff Excavating, LLC
09.2021 - Current
Owner/Operator
Everybuddy’s Casual Dining
05.2008 - 09.2021
High School Diploma -
St. Johnsbury Academy
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