Summary
Overview
Work History
Skills
Timeline
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Catherine Hardy

Lindenhurst,NY

Summary

Results-driven Internet Sales Coordinator known for high productivity and efficient task completion. Specialize in digital marketing strategies, customer relationship management, and data analysis to enhance online sales performance. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

11
11
years of professional experience

Work History

Internet Sales Coordinator

Empire Automotive Group
Huntington, NY
12.2019 - Current
  • Worked closely with vendors and suppliers to ensure timely delivery of products ordered through the company's website.
  • Assisted with creating email campaigns to promote products or services offered through the company's website.
  • Maintained an up-to-date database of all customers who have made purchases through the company's website.
  • Managed customer inquiries and requests for information related to the internet sales process.

Pro Associate

Home Depot
Copiague, NY
10.2014 - Current
  • Processed payments using point-of-sale systems.
  • Analyzed financial data to identify trends and areas for improvement.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

Care First
Tampa
06.2018 - 06.2019
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Senior Career Advisor

Ultimate Medical Academy
Tampa , FL
02.2016 - 01.2018
  • Evaluated applicants' qualifications for positions posted by employers through resume screening processes.
  • Advised senior level executives transitioning into new roles or industries.
  • Coordinated events such as employer information sessions, resume review sessions, mock interviews.
  • Maintained accurate records of client interactions using a customer relationship management system.
  • Provided one-on-one coaching to help individuals identify transferable skills and set meaningful goals.

Customer Service Rep

Customer Service Rep III
Brandon , FL
10.2014 - 01.2016
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.

Driver's Assistant

Educational Bus Transportation
Copiague, NY
08.2013 - 06.2014
  • Drove bus along assigned route, ensuring adherence to all traffic laws.
  • Communicated effectively with dispatch personnel regarding changes in route or schedule due to traffic conditions.
  • Assisted passengers in boarding and disembarking the bus safely.
  • Maintained logs of daily routes and completed paperwork for each trip.

Skills

  • Excellent Communication
  • Decision-Making
  • Analytical Skills
  • Attention to Detail
  • Self Motivation
  • Team building
  • Problem-Solving

Timeline

Internet Sales Coordinator

Empire Automotive Group
12.2019 - Current

Customer Service Representative

Care First
06.2018 - 06.2019

Senior Career Advisor

Ultimate Medical Academy
02.2016 - 01.2018

Pro Associate

Home Depot
10.2014 - Current

Customer Service Rep

Customer Service Rep III
10.2014 - 01.2016

Driver's Assistant

Educational Bus Transportation
08.2013 - 06.2014

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Catherine Hardy