Catherine Harris
Biloxi,US
The best way out is always through.
Robert Frost
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
38
38
years of professional experience
1
1
Certificate
Work History
Principle Receptionist
The Pet Clinic
06.2024 - Current
- Confirmed appointments, communicated with clients professionally and provided friendly, knowledgeable assistance.
- Assisted clients and securing paperwork completion using Avimark Veterinary software.
- Handled cash transactions and maintained sales records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Excel spreadsheets and ran reports.
Customer Service Representative/Sales
Gray's Furniture Galleries
06.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers to maintain high standards of customer service.
- Maintained up-to-date knowledge of product.
Owner
Homestead Animal Medical clinic
01.2015 - 07.2022
- Managed and supervised a team of 5 employees, bookkeeping, accounting and payroll using quickbooks.
- Conducted hiring, training, scheduling and professional growth of employees.
- Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
- Utilized Avimark Veterinary Software for patient intake, update client records and medical history.
- Assisted internal staff with clerical and administrative needs to maximize efficience and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Veterinary Surgical Supervisor Technician
Young Williams Animal Shelter
10.2013 - 10.2014
- Surgical supervisor with their spay/neuter program.
- Managed medical intervention and therapy for animals in collaboration with Veterinarian.
- Cared for animals pre-surgery, including administering anesthetics.
- Processed patients and client records using Cornerstone veterinary software.
Veterinary Technician
Seymour Veterinary Clinic
07.2007 - 10.2013
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
- Cared for animals pre-surgery, including administering anesthetics. Performed dentals and extractions.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Veterinary Technician
Powell Animal Hospital
04.2005 - 07.2007
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cared for animals pre-surgery, including administering anesthetics.
- Performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Processed client records using Cornerstone veterinary software.
Customer Service Representative
American Airlines
01.1987 - 11.2004
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
06-1983
- Office Practice, accounting, typing, bookkeeping, telecommunication and shortage dictation.
Skills
- Scheduling
- Business operations
- Verbal and written communication
- Multitasking and prioritization
- Customer and client relations
- Recordkeeping and bookkeeping
Certification
- Occupational Business Office Management Training - 1981-1983
- Customer Service Training Courses 1987-2004
- Wildlife Emergency Rescue Courses 1996-1999
- Veterinary Nursing Studies 2004-2014
- Veterinary Practice and Office Management Studies 2015-2025
Timeline
Principle Receptionist - The Pet Clinic
06.2024 - Current
Customer Service Representative/Sales - Gray's Furniture Galleries
06.2023 - 06.2024
Owner - Homestead Animal Medical clinic
01.2015 - 07.2022
Veterinary Surgical Supervisor Technician - Young Williams Animal Shelter
10.2013 - 10.2014
Veterinary Technician - Seymour Veterinary Clinic
07.2007 - 10.2013
Veterinary Technician - Powell Animal Hospital
04.2005 - 07.2007
Customer Service Representative - American Airlines
01.1987 - 11.2004
Wayne High School - High School Diploma,
Accomplishments
- Recognized by customers and upper management for expedient and effective service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancement401k matchLanguages
English
Native or Bilingual
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