Catherine Hattaway
Summerville,SC
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 20+ years of related experience conducting classroom and virtual training sessions. Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
27
27
years of professional experience
Work History
Senior Trainer
T-Mobile
06.2003 - 11.2023
- Recruited, trained and mentored new instructors.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Provided virtual training and online presentations.
Assistant Store Manager
Factor Five
06.1996 - 06.2003
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Arts - Social Work
Columbia College
Columbia, SCSkills
- Courseware Development
- Performance Measurement
- Customer Needs Assessments
- Focus Group Management
- Program Performance Assessment
- Leading Seminars
- Positive Reinforcement Strategies
Timeline
Senior Trainer
T-Mobile
06.2003 - 11.2023
Assistant Store Manager
Factor Five
06.1996 - 06.2003
Bachelor of Arts - Social Work
Columbia College
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