Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Catherine Haugen

Simpsonville,SC

Summary

Seeking a flight attendant position with Delta, I am a personable and driven individual offering many years of experience in customer-facing and educational roles. I am eager to contribute to team success through collaboration, problem-solving, and excellent customer service skills that I have obtained through 13 years of professional experience.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Wilma's Pump and Tank Co., Inc.
Taylors, SC
01.2024 - Current
  • Pleasantly handled incoming calls, responding to inquiries and transferring callers to appropriate personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records based on established protocol.

Barista

Chestnut Coffee House & Local Market
Simpsonville, SC
08.2023 - 12.2023
  • Provided excellent customer service to ascertain guests’ order preferences and payments in a clear, professional way.
  • Developed and maintained relationships with regular customers by remembering order preferences and anticipating needs.
  • Adhered to health department regulations concerning sanitation standards to ensure the safety of customers.

Paraprofessional

Hopkins Public Schools
Hopkins, MN
09.2021 - 06.2023
  • Supported students through reviewing material one-on-one and in small groups.
  • Helped implement and document behavior management strategies for two individual students to calmly and positively redirect behaviors (when prevention wasn't possible).
  • Utilized effective communication strategies when interacting with populations of all ages and backgrounds, including students, teachers, staff, and parents, to build positive relationships.
  • Contributed to a safe and inclusive learning environment for all students.

Float Teacher

The Gardner School
Hopkins, MN
06.2022 - 08.2022
  • Provided flexibility by substituting as lead or assistant teacher when staff was absent and delivering breaks to staff
  • Managed time successfully to ensure students arrived on time to extracurricular activities, meals, and all events
  • Implemented absent teacher’s lesson plans in an engaging, welcoming manner

Assistant Teacher

KinderCare Learning Centers
Minneapolis, MN
12.2018 - 03.2020
  • Instructed a weekly STEM class for 5-8 children aged 4-6 years old.
  • Assisted lead teacher with organizational duties and in implementing age-appropriate lessons for 16 children aged 12-24 months.
  • Communicated with parents at drop-off and pick-up times in a calm, positive, professional manner about children's activities and growth.

Education

Field Archaeology Certificate -

Normandale Community College
Bloomington, Minnesota
12-2022

Bachelor of Science in Family Social Science -

University of Minnesota–Twin Cities
Minneapolis, Minnesota
12.2016

Skills

  • Behavior management
  • Calm and Patient Demeanor
  • Interdisciplinary Team Collaboration
  • Professional Communication
  • Flexibility
  • Sensitive material handling
  • Highly organized
  • Complex Problem-Solving

Volunteer Experience

  • Anne Sullivan Civic Literacy Service Learning Project, Group Leader, Spring 2019
  • Nokomis Wenonah Community School, Kindergarten Assistant, Fall 2018
  • Keewaydin Elementary School, Spanish and Math Assistant, Fall 2017
  • Women of Nation's, Children's Activity Coordinator, Fall 2016

Timeline

Administrative Assistant

Wilma's Pump and Tank Co., Inc.
01.2024 - Current

Barista

Chestnut Coffee House & Local Market
08.2023 - 12.2023

Float Teacher

The Gardner School
06.2022 - 08.2022

Paraprofessional

Hopkins Public Schools
09.2021 - 06.2023

Assistant Teacher

KinderCare Learning Centers
12.2018 - 03.2020

Field Archaeology Certificate -

Normandale Community College

Bachelor of Science in Family Social Science -

University of Minnesota–Twin Cities

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Catherine Haugen