Catherine Hawkins
New Orleans,LA
Summary
Proven track record in enhancing customer satisfaction and sales at Walgreens, showcasing exceptional customer service and product merchandising skills. Spearheaded initiatives to improve store operations and team performance, achieving significant results in client retention and revenue growth. Demonstrated reliable cash handling and problem-solving abilities, contributing to a positive and efficient store environment.
Overview
26
26
years of professional experience
Work History
Cosmetics Sales Representative
Walgreens
12.2017 - 06.2023
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Handled customer transactions efficiently while ensuring accuracy in cash handling procedures.
- Collaborated with team members to achieve monthly sales goals and maintain a positive store environment.
- Developed long-lasting client relationships by providing exceptional customer service and follow-up care.
- Assisted in visual merchandising efforts to create attractive displays that captured customer attention and promoted sales.
- Boosted sales revenue through engaging product demonstrations and persuasive communication skills.
SIMS Coordinator
Walgreens
12.1997 - 06.2022
- Implemented new SIMS features, resulting in better tracking of student progress and academic achievements.
- Trained staff members on SIMS usage, ensuring consistent and effective use of the system across departments.
- Maintained comprehensive documentation of all SIMS Coordinator activities, ensuring easy reference for future tasks or audits.
- Generated customized reports for administrators, providing valuable insights into various aspects of school performance.
- Coordinated closely with IT department to maintain up-to-date system software and troubleshoot any technical problems that arose.
- Resolved technical issues promptly, minimizing downtime and disruptions to daily operations.
- Enhanced SIMS data accuracy by conducting regular audits and rectifying discrepancies.
- Assisted teachers in accessing student data, enabling them to make informed decisions regarding individual learning plans.
Photo Lab Technician
Walgreens
12.1997 - 06.2022
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Front Store Manager
Walgreens
12.1997 - 06.2022
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment for enhanced customer experience.
- Contributed creative ideas for improving store layout and product presentation to enhance visual appeal.
- Proactively identified potential security risks within the store environment, taking appropriate measures to minimize losses due to theft or damage.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Assisted in budget management, monitoring expenses and identifying areas for cost reduction.
Education
High School Diploma -
Alcee Fortier
New Orleans, LA06.1995
Skills
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Problem-solving abilities
- Cash Handling
- Cash Register Operation
- Product Merchandising
- Friendly and Helpful
Timeline
Cosmetics Sales Representative
Walgreens
12.2017 - 06.2023
SIMS Coordinator
Walgreens
12.1997 - 06.2022
Photo Lab Technician
Walgreens
12.1997 - 06.2022
Assistant Front Store Manager
Walgreens
12.1997 - 06.2022
High School Diploma -
Alcee Fortier