Catherine Hedin
Oak Park,MI
Summary
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational Team Leader skilled in designing and following production schedules. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead/PG Problem Solve
Amazon
01.2023 - Current
- As the leader of the problem-solving team, I ensured that we had adequate headcount to manage production, created a reliable schedule, and provided assistance to associates who encountered any inventory-related problems
- I conducted training classes for new problem-solving associates, and motivated the team to strive for excellence in efficiency and productivity
- Defined problems to make decisions and moved forward to support quick resolution.
- I was also able to consistently maintain labor rates at 200 to 500 above the plan, which significantly improved the TPH for the shift
- Thanks to my positive leadership, we were able to increase our rates from 30 jobs per hour to an impressive 40-50 jobs per hour
- Stow/ Problem solve Associate
- Researched and extracted data to complete tasks.
Stower /Problem Solver
Amazon
11.2021 - Current
- I pushed myself to work harder and faster than the day before, always striving to beat my previous rate
- The stowing process involved carefully scanning each product and placing it in the correct location on the shelf, ensuring that customers would be able to easily find and purchase the items they were looking for.
- Sorted products into pods according to type, weight, and size.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Separated damaged items from functional ones before placing on shelves.
- Researched and extracted data to complete tasks.
Department Manager
Walmart - Bad Axe
03.2020 - 03.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
North Huron
Kinde, MI06.2014
Skills
- Operational Efficiency
- Professional Relationships
- Customer Experience
- Microsoft Office
- Basic Mathematical Calculations
- Performance Goals
- Microsoft Excel
- Team Goals
- Safety Protocols
- Time Management
- Critical Thinking
- Inventory Control
Certification
- CPR, Huron Area Technical Center - 2014
- First Aid, Huron Area Technical Center - 2013
- Certificate of training for Certified Nurses Aid , Huron Area Technical Center - 2014
Timeline
Lead/PG Problem Solve
Amazon
01.2023 - Current
Stower /Problem Solver
Amazon
11.2021 - Current
Department Manager
Walmart - Bad Axe
03.2020 - 03.2021
High School Diploma -
North Huron