Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Hendrick

Surprise,AZ

Summary

Motivated employee with an engaging personality and a flexible approach, dedicated to anticipating customer needs to ensure enjoyable experiences. Demonstrates responsibility and ample experience in handling a high volume of customers and transactions, showcasing efficiency under pressure and adaptability to changing customer needs and situations. Possesses exceptional multitasking skills and is committed to providing memorable movie-going experiences. Attentive server with superior knowledge of ethnic dining, dedicated to delivering fantastic dining experiences. Trained in POS systems and table-side serving, with a deep understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy during high-traffic times, determined individual eager to apply exceptional customer service and organizational skills. Meticulous with a sharp eye for cleanliness and orderliness, possessing a strong work ethic and unwavering excitement to create a warm and welcoming environment for movie-goers.

Overview

1
1
year of professional experience

Work History

Waitress

Family Buisness
02.2019 - 05.2019
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Team Member

Harkins Theaters
03.2018 - 01.2019
  • Improved audience satisfaction with effective communication regarding show information, seating arrangements, and special accommodations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Worked with other staff members for smooth theater operations.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Managed concession stand operations to ensure availability of snacks and beverages for guests.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Trained new employees in theater operations, fostering skilled and efficient team.
  • Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
  • Monitored theater occupancy to adhere to fire safety regulations, ensuring guest safety.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Reduced wait times for customers with efficient handling of cash transactions and speedy food preparation techniques.
  • Boosted sales revenue by implementing strategic marketing initiatives and promotional tactics for concession stand offerings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science in Forensic Science - Forensic Science

Grand Canyon University
12.2024

High School Diploma -

Hendrick Highschool Christian Academy
01.2019

Skills

  • Customer Service
  • Strong multitasking
  • Patience and Empathy
  • Positive Attitude
  • Teamwork and Collaboration
  • Cleanliness Maintenance

Timeline

Waitress

Family Buisness
02.2019 - 05.2019

Team Member

Harkins Theaters
03.2018 - 01.2019

Bachelor of Science in Forensic Science - Forensic Science

Grand Canyon University

High School Diploma -

Hendrick Highschool Christian Academy
Catherine Hendrick