CATHERINE HENDRICKSON
Jerome,ID
Summary
Experienced office management professional with a proven ability to optimize administrative functions and create a productive work environment. Recognized for prioritizing teamwork and achieving operational success. Known for reliability, adaptability, exceptional customer service, and conflict resolution skills. Self-motivated, driven, and consistently surpassing goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Manager
Arco Freight
10.2023 - Current
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Built and maintained strong client relationships to drive business growth.
- Improve account management by predicting potential competitive threats and outlining proactive solutions.
- Secure high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed and delivered presentations to key customers to position products and services.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased office sales by 10%
Office Manager
Farmers Insurance
01.2021 - 10.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Managed office operations while scheduling appointments for office producers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Coordinated special projects and managed schedules.
Rewards Specialist
Marriot International, Inc
02.2017 - 02.2018
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Key Account Manager
C.H Robinson Worldwide
01.2012 - 06.2016
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Strengthened client relationships through regular communication and effective problem solving.
- Managed portfolio of 24 accounts, including three of the top five accounts in office- responsible for over $100K in monthly net revenue
- Increased portfolio 150% year over year 2014-2015
- Assisted with strategic development by offering innovative solutions and support to customers and by implementing tactics to improve supply chain, to minimize costs, and increase efficiencies
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Education
Bachelor of Science - Communications
Brigham Young University-Idaho
Rexburg, ID01.2011
Academic Cluster - Mathematics
Brigham Young University-Idaho
Rexburg, ID01.2011
Academic Cluster - Business Management
Brigham Young University- Idaho
Rexburg, ID01-2011
Skills
- Customer relations
- Clear oral/written communication
- Office management
- Analytical thinking
- Excellent multi-tasking ability
- Scheduling and calendar management
- Administrative and clerical support
- Experience with social media and social media marketing
- Document management
- Payroll and budgeting
Certification
- Licensed in property, casualty, life and health insurance
Timeline
Key Account Manager
Arco Freight
10.2023 - Current
Office Manager
Farmers Insurance
01.2021 - 10.2023
Rewards Specialist
Marriot International, Inc
02.2017 - 02.2018
Key Account Manager
C.H Robinson Worldwide
01.2012 - 06.2016
Bachelor of Science - Communications
Brigham Young University-Idaho
Academic Cluster - Mathematics
Brigham Young University-Idaho
Academic Cluster - Business Management
Brigham Young University- Idaho
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