Catherine Herrod

• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting supply orders.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Entered patient data into a computer system, adhering to strict privacy laws and maintaining high accuracy.

• Performed in a team leader capacity and organized all treatment and placement activities.
• Completed annual chart audits.
• Educated patients on dental benefits and coordinated proper payments with insurance companies.
• Laid out potential payment plans for patients.
• Explained treatment choices to patients and helped determine the best options.
• Delivered excellent patient experiences and direct care.
• Maintained confidentiality of patient data and conditions to safeguard health information.
• Prepared patient x-rays and images for dentist review.
• Scheduled and confirmed patient appointments.
• Verified patient insurance eligibility and benefits.
• Prepared and sterilized instruments and materials for use by dentists.

• Administration and management, customer service and personal service, routing deliveries and pickups of parts and goods to outside vendors, time management coordination, systems evaluation
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Researched vehicles and parts via physical catalogs and electronic means.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Maintained clean and neat parts counter and sales floor.
• Ordered parts for customers and repair shops
• Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
• Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Maintained extensive understanding of common problems and methods for repair.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Adhered to company guidelines for performance and compliance.
• Stocked and managed stock of parts.
• Organized parts storage and stocked inventory according to established guidelines.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Ordered parts from various distributors to fulfill demands.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Educated patients and family members on best home care practices for healing and recovery.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Documented patient information and care activities in electronic health record.
• Facilitated personal hygiene management, feeding and ambulation.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Supported needs of 13+ residents under long-term care.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.