Catherine Hewett
Murfreesboro,TN
Summary
Results-driven HR Operations Specialist with a proven track record in optimizing processes and enhancing employee engagement at American Health Partners. Recognized in the top 1% for performance, adept at leading project procurement and implementing effective multi-channel communication strategies. Proficient in MS Office and UKG Software, delivering impactful solutions through critical decision-making and organizational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Operations Coordinator
American Health Partners
Franklin, TN
09.2019 - Current
- Contributed to PEN Scholarship Program and Employee Service Handbook.
- Organized employee engagement programs to enhance workplace camaraderie.
- Offered high-level support for the Human Resources SVP.
- Managed labor authorizations in collaboration with clinical staffing agencies.
- Create agency staff records using human resource information system.
- Streamlined record-keeping for workforce acknowledgments and milestone awards.
- Managed selection process to identify winners representing company's top one percent.
- Delivered administrative assistance for managing Partners in Excellence Nursing Scholarship submissions.
- Audited records such as bonuses, referral documentation, and exit surveys for accuracy.
- Handled general administrative tasks, ensuring smooth mail operations.
- Led supervision of ESOP temporary employees.
- Acted as primary liaison for Human Resources and facility maintenance concerns.
Account Manager
RPR Insurance
Brentwood, TN
03.2020 - 06.2020
- Developed tailored marketing decks for both new and existing clients.
- Ensured precision in recording account data within organizational database.
- Collaborated with teams to oversee client service operations efficiently.
Customer Service Representative
Oak Hill Insurance
Marietta, GA
04.2019 - 01.2020
- Successfully met set objectives for business production.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Insurance Account Representative
State Farm Insurance
Smyrna, GA
01.2018 - 02.2019
- Explained coverage options to potential policyholders, answering questions or concerns.
- Followed up with customers regarding their policy renewals or updates.
Administrative Assistant
Corban University
Salem, OR
03.2017 - 10.2017
- Resolved inquiries through phone, email, and various communication channels.
- Monitored budget expenses for academic deans.
- Collaborated with Advancement, Alumni, and Parent Relations teams to manage alumni information for Hoff School of Business, Arts, and Science.
- Oversaw scheduling logistics and updated department-level information systems.
- Facilitated structured meetings through agenda creation and note maintenance.
- Contributed to development and maintenance of timetable for postgraduate offerings.
Patient Advocate and Financial Counselor
Oregon Oncology Specialists
Salem, OR
10.2009 - 05.2016
- Contributed to achieving over $1 million in yearly grants and foundation support.
- Streamlined processes to assist patients with accessing funding opportunities.
- Gathered and analyzed patient information to determine special program eligibility.
- Performed financial counseling, detailing payment options and assistance programs.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Conducted research to develop reports, documents, and correspondence.
Education
Bachelor of Arts - Social Behaviors
George Fox University
Newberg, ORAssociate of Arts - General Studies
Chemeketa Community College
Salem, ORSkills
- Effective Time Management
- Client Support Services
- Document Organization
- Data Analysis Reporting
- Outcome-Oriented
- Effective in Multi-Channel Communication
- Analytical Decision-Making
- Critical Thinker
- Project Procurement Oversight
- MS Office Suite
- UKG Software
- Employee Engagement Programs
- Contract Management
- HR Operations Coordination
- Office Management
- Organizational Proficiency
Certification
- TN Notary, 07/2027
- Resident Agent - Property and Casualty, Life and Health, Tennessee Department of Revenue, 2020
Locations
- Franklin, Franklin, TN
- Brentwood, Brentwood, TN
- Marietta, Marietta, GA
- Smyrna, Smyrna, GA
- Salem, Salem, OR
Timeline
Account Manager
RPR Insurance
03.2020 - 06.2020
Human Resources Operations Coordinator
American Health Partners
09.2019 - Current
Customer Service Representative
Oak Hill Insurance
04.2019 - 01.2020
Insurance Account Representative
State Farm Insurance
01.2018 - 02.2019
Administrative Assistant
Corban University
03.2017 - 10.2017
Patient Advocate and Financial Counselor
Oregon Oncology Specialists
10.2009 - 05.2016
Bachelor of Arts - Social Behaviors
George Fox University
Associate of Arts - General Studies
Chemeketa Community College
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