Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Hill

Tucson,AZ

Summary

Seeking a mid-senior level customer service position where my strong written and verbal communication skills are well utilized. Driven, dependable, and reliable to perform duties with minimal to no supervision. Strong leader and problem-solver dedicated to efficient operations in understanding the features and benefits of the facility as well as its affliated products and to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Cashier

Wild West Carniceria
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Dispacthed meat at counter

Home Health Aide

Bayada Home Health
01.2018 - 10.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Provided transportation and appointments management.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Assisted with end-of-life care.

Customer Sales Representative

Alorica
01.2021 - 05.2022
  • Connects with existing and potential customers and aims to turn every call into a sales opportunity
  • Handles various incoming and outgoing sales-focused phone calls and upsell to customers as necessary
  • Resolves customers questions, complaints and billing inquiries in a profession, helpful manner
  • Utilize computer systems to verify and document customer request and escalates calls to the supervisor when necessary and appropriate while continuously improving knowledge of company services and promotions

Overnight Certified Caregiver

The Villas At Houghton Assisted Living And Memory Care Neighborhood
09.2012 - 06.2016
  • Improved patient comfort by providing compassionate and attentive care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
  • Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.
  • Promoted mental stimulation through engaging conversations, games, puzzles, or other activities suited to the cognitive abilities of each patient.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Education

Respiratory Therapy Associates Degree -

Pima Medical Institute
01.2020

Patient Care Technician Associates Degree -

Brookline College
01.2012

Skills

  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Customer service excellence
  • Problem-solving abilities
  • Effective Communication
  • Work Planning and Prioritization
  • Self Motivation

Timeline

Cashier

Wild West Carniceria
10.2023 - Current

Customer Sales Representative

Alorica
01.2021 - 05.2022

Home Health Aide

Bayada Home Health
01.2018 - 10.2023

Overnight Certified Caregiver

The Villas At Houghton Assisted Living And Memory Care Neighborhood
09.2012 - 06.2016

Respiratory Therapy Associates Degree -

Pima Medical Institute

Patient Care Technician Associates Degree -

Brookline College

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Catherine Hill