Catherine Hinga
Phoenix,AZ
Summary
Proven Administrator and Registered Nurse with a robust background at COMMUNITY DIRECT BEHAVIORAL, excelling in office administration and stakeholder relations. Demonstrated expertise in workflow optimization and compassionate patient care, achieving significant improvements in operational efficiency and patient satisfaction. Skilled in policy writing and meeting facilitation, I bring a confident approach to driving success and fostering positive outcomes. Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.
Overview
12
12
years of professional experience
Work History
ADMINISTRATOR
COMMUNITY DIRECT BEHAVIORAL
MESA, AZ
10.2022 - Current
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Trained newly hired employees regarding company procedures, standards and goals
- Coordinated employee schedules and set dates for company meetings and appointments
- Collaborated with other teams to develop strategies for improving operational efficiency
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Maintained confidential records in accordance with company policy and legal requirements
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Developed efficient office procedures, policies and standards that improved workflow and productivity
- Organized employee events such as training sessions and team building activities
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
- Acted as a liaison between customers and clients and internal departments regarding inquiries or problems
LPN
GOOD HOPE RESOURCES INC
SAN TAN VALLEY, AZ
08.2020 - Current
- Complied with HIPAA guidelines to protect privacy of patients
- Collaborated with physicians and other healthcare professionals to deliver quality care
- Followed medication management procedures to comply with state and company guidelines
- Educated patients and families on treatment plans and medications
- Supported wound care needs and related nursing duties
- Took and recorded vital signs in patients to determine fitness and identify immediate health issues
- Recorded essential information about patient issues and communicated to doctor during appointments
- Administered medications safely according to established policies and procedures
- Supported the development of individualized care plans that addressed the unique needs of each patient
- Conducted regular rounds to assess patient comfort levels and responded quickly to any changes in condition or requests for assistance
- Provided direct care to patients with home visits and medication management
Registered Nurse
ST LUKES HOSPITAL
PHOENIX, AZ
02.2022 - 05.2024
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Managed multiple tasks while providing timely, high quality patient care
- Administered medications and treatments in accordance with physician orders and hospital policies
- Monitored vital signs as part of ongoing assessment process
- Responded to life-saving situations based upon nursing standards and protocols
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders
- Performed accurate documentation in the electronic medical record according to established standards
- Protected patients' rights and dignity by delivering care without judgment or discrimination
- Administered local, inhalation, and intravenous anesthetics
- Referred patients to specialized health resources and community agencies for further assistance
- Ordered, interpreted, and evaluated diagnostic tests to identify and assess patient's condition
- Assessed patient's physical and psychosocial status to determine readiness for discharge
- Provided emotional support for families dealing with difficult situations or diagnoses
- Consulted and coordinated with healthcare team members to plan, implement, or evaluate patient care plans
LPN
BENCHMARK VALLEY BEHAVIORAL LLC
Phoenix, AZ
01.2016 - 02.2020
- Complied with HIPAA guidelines to protect privacy of patients
- Collaborated with physicians and other healthcare professionals to deliver quality care
- Followed medication management procedures to comply with state and company guidelines
- Worked with patients in both home and hospital settings, adhering to safety and sanitation protocols
- Monitored supply usage and proactively requisitioned replenishment to support seamless care continuum
- Set up equipment and prepared medical treatment rooms
- Safeguarded against germ spread with stringent enforcement of infection-control procedures
- Explained procedures and test results to assist patients in informed decision-making
- Inserted IV lines and catheters with focus on best practices and compassionate care
LPN
THE CARING HOUSE
SACATON, AZ
10.2015 - 04.2019
- Complied with HIPAA guidelines to protect privacy of patients
- Collaborated with physicians and other healthcare professionals to deliver quality care
- Followed medication management procedures to comply with state and company guidelines
- Assisted with collection, labeling, and timely processing of specimens
- Helped with admission, transfer, and discharge of patients
- Recorded essential information about patient issues and communicated to doctor during appointments
- Monitored patient health conditions and scheduled appointments to provide further care
- Supervised medication distribution and observed patients to identify progress or side effects
- Served as liaison between patients and other medical or mental health professionals
- Completed accurate and descriptive nursing documentation to include maintaining complete and up-to-date documentation and files at all times
- Recognized potential ethical issues related to healthcare delivery and reported them promptly to supervisors
- Participated actively in interdisciplinary team meetings providing valuable input regarding patient progress towards goals
- Demonstrated knowledge of infection control practices including proper use of personal protective equipment
- Collaborated closely with multidisciplinary teams to ensure continuity of care for each patient
Certified Nursing Assistant
HERITAGE VILLAGE ASSISTED LIVING
MESA, AZ
02.2013 - 02.2014
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Provided emotional support and companionship to residents during times of distress
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Answered call lights to provide emergency treatment and assistance to patients
- Exhibited compassionate attitude towards all patients regardless of age or disability level
- Monitored vital signs of assigned patients according to established standards
Registered Nurse
BENCHMARK VALLEY BEHAVIORAL LLC
LAVEEN, AZ
12.2020 - 07.2023
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Managed multiple tasks while providing timely, high quality patient care
- Administered medications and treatments in accordance with physician orders and hospital policies
- Demonstrated strong communication skills to collaborate with interdisciplinary team members to ensure optimal patient outcomes
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions
- Monitored vital signs as part of ongoing assessment process
- Responded to life-saving situations based upon nursing standards and protocols
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies
- Maintained a safe environment by adhering to infection control guidelines and safety protocols
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders
- Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
- Performed accurate documentation in the electronic medical record according to established standards
- Prioritized workloads based on changing clinical situations
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Protected patients' rights and dignity by delivering care without judgment or discrimination
- Educated patients and family members about treatments, care requirements, and other relevant information
- Assessed and evaluated patient physical, mental, and emotional status to assist with care needs
Education
Bachelor of Science - NURSING
BROOKLINE COLLEGE
Phoenix, AZ12-2020
Some College (No Degree) - LICENSED PRACTICAL NURSE
Fortis College
Phoenix, AZSome College (No Degree) - NURSING PREREQUISITES
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- User access control
- Policy writing
- Meeting facilitation
- Stakeholder relations
- Office administration
- Task delegation
- Record preparation
- Workflow optimization
- Resource optimization
- Expense monitoring
- Contract administration
- Deadline adherence
Timeline
ADMINISTRATOR
COMMUNITY DIRECT BEHAVIORAL
10.2022 - Current
Registered Nurse
ST LUKES HOSPITAL
02.2022 - 05.2024
Registered Nurse
BENCHMARK VALLEY BEHAVIORAL LLC
12.2020 - 07.2023
LPN
GOOD HOPE RESOURCES INC
08.2020 - Current
LPN
BENCHMARK VALLEY BEHAVIORAL LLC
01.2016 - 02.2020
LPN
THE CARING HOUSE
10.2015 - 04.2019
Certified Nursing Assistant
HERITAGE VILLAGE ASSISTED LIVING
02.2013 - 02.2014
Bachelor of Science - NURSING
BROOKLINE COLLEGE
Some College (No Degree) - LICENSED PRACTICAL NURSE
Fortis College
Some College (No Degree) - NURSING PREREQUISITES
Maricopa Community Colleges, Chandler-Gilbert Community College
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