Catherine Hinman
Orlando,FL
Summary
Dynamic and detail-oriented professional with extensive experience at AdventHealth Imaging, excelling in appointment scheduling and customer service. Proven ability to enhance patient satisfaction through effective communication and meticulous management of electronic health records. Recognized for problem-solving skills and maintaining confidentiality while processing billing inquiries efficiently.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
AdventHealth Imaging
Apopka, Florida
06.2021 - Current
- Managed appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff effectively.
- Processed patient forms and maintained confidentiality of patient records.
- Handled billing inquiries and facilitated payment processing efficiently.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Checked patients in and out for appointments and collected co-payments.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Greeted patients warmly and assisted with check-in procedures.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
Administrative Coordinator
CABLE Electrical Services Inc.
Apopka, FL
08.2018 - 05.2021
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Organized and maintained filing and document management systems by coordinating and archiving files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Processed invoice payments and recorded information in account database.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Data Entry Processor
CRG Team
Orlando, FL
02.2015 - 08.2018
- Communicated with coworkers regarding deadlines and project milestones.
- Reviewed and updated account information in company computer system.
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Education
BBA - Business Administration
University of Central Florida
Orlando, FL12-2025
Skills
- Customer service and support
- Appointment scheduling and management
- Data entry and document management
- Office administration
- Communication skills
- Electronic health records management
- Payment collection and invoicing
- Attention to detail
- Problem solving and critical thinking
- Deadline and time management
- Interpersonal skills
Timeline
Front Desk Medical Receptionist
AdventHealth Imaging
06.2021 - Current
Administrative Coordinator
CABLE Electrical Services Inc.
08.2018 - 05.2021
Data Entry Processor
CRG Team
02.2015 - 08.2018
BBA - Business Administration
University of Central Florida