Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Catherine Hodel

GSR, Sales Associate, Student
Anchorage,AK

Summary

Friendly and polished Guest Service Representative brings proven experience in customer service environments. Expertly provides individualized guest service, including managing VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.

Overview

1
1
Certification
3
3
years of post-secondary education
2
2
years of professional experience

Work History

Guest Service Representative

Premeir Alaska Tours
Anchorage, AK
05.2019 - 09.2021
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Maintained consistent positive customer feedback.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Ran reports detailing daily actions, including guest numbers, baggage location, and coordinated their arrival and departure.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility

Retail Sales Associate

The Spice And Tea Exchange Of Anchorage
Anchorage, Alaska
06.2021 - 07.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Kept front check out area clean and organized for efficient service.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed payments and returns with accuracy and efficiency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked efficiently in blend station, bagging and making blends, teas and labeled bags for items to be sold.

Education

CNA Certification -

Alaska CNA
Anchorage, AK
11.2020 - Current

Associate of Applied Science - Nursing

University of Alaska Anchorage
Anchorage, AK
07.2021 - Current

High School Diploma -

Holy Rosary Academy
Anchorage, AK
09.2017 - 05.2020

Skills

    Cash Handling

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Accomplishments

    10+ hours of completed community service (Anchorage, AK 2017)

    - Pioneer Home

    - Salvation Army

    - Covenant House

    60 hours of classroom instruction- Alaska CNA

    80 hours of skills/clinical instruction- ANMC (Alaska Native Medical Center)

Certification

First Aid/CPR Certified/BLS with the American Red Cross

Timeline

Associate of Applied Science - Nursing

University of Alaska Anchorage
07.2021 - Current

Retail Sales Associate

The Spice And Tea Exchange Of Anchorage
06.2021 - 07.2021

CNA Certification -

Alaska CNA
11.2020 - Current

First Aid/CPR Certified/BLS with the American Red Cross

10-2020

Guest Service Representative

Premeir Alaska Tours
05.2019 - 09.2021

High School Diploma -

Holy Rosary Academy
09.2017 - 05.2020

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Catherine HodelGSR, Sales Associate, Student