Catherine Hodel
GSR, Sales Associate, Student
Anchorage,AK
Summary
Friendly and polished Guest Service Representative brings proven experience in customer service environments. Expertly provides individualized guest service, including managing VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
1
1
Certification
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Guest Service Representative
Premeir Alaska Tours
Anchorage, AK
05.2019 - 09.2021
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Ran reports detailing daily actions, including guest numbers, baggage location, and coordinated their arrival and departure.
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Retail Sales Associate
The Spice And Tea Exchange Of Anchorage
Anchorage, Alaska
06.2021 - 07.2021
- Assisted customers by answering questions and fulfilling requests.
- Kept front check out area clean and organized for efficient service.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases, locate items and join reward programs.
- Processed payments and returns with accuracy and efficiency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked efficiently in blend station, bagging and making blends, teas and labeled bags for items to be sold.
Education
CNA Certification -
Alaska CNA
Anchorage, AK 11.2020 - Current
Associate of Applied Science - Nursing
University of Alaska Anchorage
Anchorage, AK 07.2021 - Current
High School Diploma -
Holy Rosary Academy
Anchorage, AK 09.2017 - 05.2020
Skills
Cash Handling
Good telephone etiquette
Training & Development
Analytical skills
Detail-oriented
Excellent work ethic
Multitasking abilities
Leadership
Upselling
Front desk customer service
Accomplishments
10+ hours of completed community service (Anchorage, AK 2017)
- Pioneer Home
- Salvation Army
- Covenant House
60 hours of classroom instruction- Alaska CNA
80 hours of skills/clinical instruction- ANMC (Alaska Native Medical Center)
Certification
First Aid/CPR Certified/BLS with the American Red Cross
Timeline
Associate of Applied Science - Nursing
University of Alaska Anchorage
07.2021 - Current
Retail Sales Associate
The Spice And Tea Exchange Of Anchorage
06.2021 - 07.2021
CNA Certification -
Alaska CNA
11.2020 - Current
First Aid/CPR Certified/BLS with the American Red Cross
10-2020
Guest Service Representative
Premeir Alaska Tours
05.2019 - 09.2021
High School Diploma -
Holy Rosary Academy
09.2017 - 05.2020