CATHERINE HOGAN

• Oversees and manages the daily operations of the teller line ensuring all tellers are knowledgeable about the products, services and operational procedures.
• Provides exceptional customer service leading as an example and demonstrates professionalism under pressure.
• Assists personal and commercial customers banking needs and inquiries and processes a variety of retail banking transactions.
• Handles customer complaints and resolves issues in a timely manner.
• Reviews daily generated reports to ensure that transactions were processed correctly.
• Conducts training to new tellers on bank policies and Teller Procedures.
• Assigns work duties and and work schedule to tellers.
• Prepares and submits monthly reports along with the teller's ongoing training to the Teller Coordinator.
• Completes performance review and counseling of tellers and coordinates with Branch Operations Manager for overall branch performance.

• Processed a variety of retail transactions and balanced cash drawer daily with accuracy and efficiency.
• Provided excellent customer service.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with banking needs and inquiries.
• Worked with other tellers as a team.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Handled average 14 calls per hour and logged every call on database.
• Provided excellent communication skills and answered calls in a courteous and professional manner.
• Completed proper paperwork or date entries as required for services provided accurately and efficiently.
• Added duties such as checking co-workers Overdraft Sheets, card maintenance and training new hires.
• Handled elite customers, stop payment events, 60 day accounts and telephone transfer.

Ensured that customers had enjoyable dining experience by providing quality customer service. Greeted customers and provided answers to every questions they had about the menu. Stocking supplies and made sure the workplace was clean and in order. Handled cash and assisted training for new hire.