Catherine Hogan
Madera,CA
Summary
Versatile and results-oriented professional with a proven track record enhancing customer satisfaction and streamlining office operations. Skilled in data entry and customer service, excel in improving efficiency and communication. Achieved a significant increase in sales performance through innovative techniques and exceptional organizational skills. Diligent Office Worker with multifaceted administrative abilities and proficiency in various computer programs. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.
Overview
21
21
years of professional experience
Work History
Office Worker
MADERA UNIFIED SCHOOL DISTRICT
01.2014 - 08.2019
- Answering phones, data entry, typing, copying, faxing, dealing with public/parents, helping wherever is needed
- Enhanced customer satisfaction through timely resolution of issues and consistently providing friendly, professional service.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales
FIVE STAR SALES
01.2004 - 01.2014
- Sales, presentation, cooking, cleaning, data entry, bookkeeping, dealing with public
- Organized sales area and workstation to showcase products and boost sales.
- Tracked and measured sales activity using mobile technology, reporting sales from the field.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue.
- Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
Student Office Assistant
Madera Community College Center
01.2000 - 07.2003
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Improved communication between departments through efficient message delivery and prompt response to inquiries.
- Supported administrative staff with data entry tasks, maintaining accurate records of student information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained confidential student records securely while upholding strict privacy standards set forth by the institution''s policies.
- Provided vital support during peak registration periods by processing paperwork quickly and accurately.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed filing system, entered data and completed other clerical tasks.
Secretary
Talkington Air Conditioning & Heating
06.1998 - 01.2000
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into a system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos, and invoices.
- Managed filing system, entered data, and completed other clerical tasks.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Madera community college - Accounting, Information Systems, Typing, Advanced Algebra, Art, Statistics, Medical Terminology, Medical Billing, Business Law
Madera Community College
Madera, CA12.2002
MADERA HIGH SCHOOL - General Studies
MADERA HIGH SCHOOL
Madera, CA06.1988
General Studies
Madera Adult Education
Madera, CASkills
- Data entry
- Answering phones
- Typing
- Bookkeeping
- Accounting
- Research
- Word Perfect
- Excel
- Sales
- Presentation
- Cooking
- Clean-up work area
- Ten-key
- File Organization
- Customer Service
- Organizing and Categorizing
- Prioritizing Work
- Inventory Management
- Mail handling
- Filing and data archiving
- Administrative Support
Timeline
Office Worker
MADERA UNIFIED SCHOOL DISTRICT
01.2014 - 08.2019
Sales
FIVE STAR SALES
01.2004 - 01.2014
Student Office Assistant
Madera Community College Center
01.2000 - 07.2003
Secretary
Talkington Air Conditioning & Heating
06.1998 - 01.2000
Madera community college - Accounting, Information Systems, Typing, Advanced Algebra, Art, Statistics, Medical Terminology, Medical Billing, Business Law
Madera Community College
MADERA HIGH SCHOOL - General Studies
MADERA HIGH SCHOOL
General Studies
Madera Adult Education
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