Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Catherine Holbrook

Whitman,MA

Summary

Newly graduated with a bachelor's in Business and looking for a full-time long term career. Any opportunities will be considered! My study in sociology and business has enabled me to be extremely welcoming to any and all customers of any business. I have always been good with math and do really well with new opportunities. I was having family turmoil and wasn't sure if how to handle my previous positions. However, I believe I am ready for a stable position. I am a skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Supervisor

Whole Foods Market Inc
09.2023 - 07.2024
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
  • Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Researched and corrected customer concerns to promote company loyalty.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.

Assistant Store Manager

HomeGoods
03.2023 - 05.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Product Operations Manager

Old Navy / Gap, Inc.
09.2022 - 11.2022
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Delegated work to staff, setting priorities and goals
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
  • Monitored progress by establishing plans, budgets and measuring results
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
  • Mitigated business risks by working closely with staff members and assessing performance
  • Prepared staff work schedules and assigned team members to specific duties
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales
  • Created effective business plans to focus strategic decisions on long-term objectives

Office Assistant

Mass-Tech Roofing and Building Co.
03.2022 - 07.2022
  • Marketing and Advertising
  • Leads/follow-ups
  • Assisted field personnel with handling diverse problems by facilitating communication, researching issues and locating required documentation
  • Completed construction observations and assisted with surveys to support field work
  • Helped coordinate construction projects from feasibility assessments through final plan preparations
  • Reported project progress, site problems and labor status to supervisors
  • Kept production team moving forward for progress in daily site operations
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Social media management

Key Holder/Sales Lead

The Paper Store
08.2021 - 03.2022
  • Responsible for making sure the merchandise is available and fulfilled
  • In charge of various zone and sales service leadership
  • G.U.E.S.T
  • Involvement in floor sets and visualization experience
  • Making customers aware of current promotions
  • Opening and closing the store
  • Making bank deposits at the end of the night
  • Took payment for purchases by cash, credit, debit and personal check and provided the correct change
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Scanned items quickly to keep lines moving and reduce overall wait time
  • Counted product stock to maintain inventory records
  • Trained new team members in cash register operation, stock procedures and customer service
  • Welcomed customers, offering assistance to help find necessary store items
  • Wiped down counters to remove debris and maintain cleanliness
  • Assuring the front and back door are locked as well as the alarm system set
  • Completing zone charts and sales charts then faxing the charts to management

Homemaker

Anodyne Corporation
11.2019 - 04.2020
  • Planned, purchased and prepared meals for clients according to prescribed diets
  • Monitored client condition by observing physical and mental condition, intake and output and exercise
  • Talked to and played games with clients to provide company and spend quality time together
  • Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space
  • Operated washing machines and dryers to provide clients with clean clothing and linens
  • Consulted and interacted with doctors and nurses to understand medical requirements and care needs of individual clients
  • Aided clients with hygiene maintenance by providing help with bathing, dressing and grooming
  • Assisted clients with taking self-administered medications
  • Created and balanced budgets to pay bills and identify cost-saving opportunities
  • Maintained records of client care and progress to report observations with supervisor or case manager
  • Supported families during periods of disruption providing client help in adjusting to new lifestyles
  • Assisted families in planning and preparing nutritious meals
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services

Liquor Store Clerk

Pembroke Center Liquors
01.2017 - 11.2019
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
  • Inspired customers to try new items by educating on wines and store promotions
  • Took payment for purchases by cash, credit, debit and personal check and provided the correct change
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Scanned items quickly to keep lines moving and reduce overall wait time
  • Counted product stock to maintain inventory records
  • Trained new team members in cash register operation, stock procedures and customer service
  • Welcomed customers, offering assistance to help find necessary store items
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness

Assistant Manager

U Tanning Spa & Boutique
12.2012 - 09.2016
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Delegated daily tasks to team members to optimize team productivity
  • Supported sales management initiatives to optimize business development
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
  • Removed debris and swept areas around machinery at completion of shift
  • Recognized by management for providing exceptional customer service
  • Earned reputation for good attendance and hard work

Customer Service Associate

Stop & Shop
10.2007 - 05.2013
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Prepared, completed and processed customer account forms and database changes
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Adhered to security protocols and cash-handling best practices to maintain correct totals
  • Learned lottery and Western Union to support office needs
  • Helped customers find specific products, answering questions and offering advice
  • Processed returned items in accordance with store policy
  • Trained new team members in cash register operation, stock procedures and customer service
  • Processed customer payments quickly and returned exact change and receipts

Kitchen Aide

South shore hospital
01.2011 - 01.2013
  • Followed recipes and customer requests to prepare meals
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals
  • Maintained order and cleanliness of work areas to conform with health codes
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory
  • Supported chefs in managing food preparation to achieve precise plating and presentation
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets
  • Removed trash and cleaned kitchen garbage containers
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth
  • Portioned and wrapped food or placed directly on plates for service to patrons
  • Prepared workstations with ingredients and tools to increase efficiency
  • Maintained cleanliness and organization of kitchen stations and storage areas
  • Cleaned and sanitized utensils, dishes or silverware
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas
  • Acquired new skills to support team and further accommodate customer needs
  • Cleaned and sanitized kitchen equipment, utensils and work stations
  • Prepared garnishes to complement dishes on menu
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions
  • Prepared variety of foods according to exact instructions and recipe specifications
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Observed food safety and sanitation protocols to reduce germ spread
  • Prepared meats, vegetables or desserts according to orders or instructions

Education

Incomplete Bachelor's - Sociology

Bridgewater State University
Bridgewater, MA

Certificate in Construction Management -

Stratford University
12.2024

Bachelor's - Business Management

Lesley University
Cambridge, MA
09.2020

High School Diploma -

Whitman-Hanson Regional High School
Whitman, MA
06-2009

Skills

  • Liquor regulations and compliance
  • Credit and cash transactions
  • Knowledge of wine and spirits
  • Customer assistance
  • Issue resolution
  • Cash drawer balancing
  • Cash register operation
  • Merchandise restocking
  • Customer greeting
  • Training and mentoring
  • ID verification
  • Customer Service
  • Business intelligence
  • Urban sociology
  • Business Development
  • Sales Management
  • Sales Support
  • Planograms
  • Cash handling
  • Business Analysis
  • Management
  • Analytics
  • Account Management
  • Tableau
  • Construction Management
  • Priority management
  • Conflict resolution
  • Active listening

Certification

Driver's License, 06/04, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Supervisor

Whole Foods Market Inc
09.2023 - 07.2024

Assistant Store Manager

HomeGoods
03.2023 - 05.2023

Product Operations Manager

Old Navy / Gap, Inc.
09.2022 - 11.2022

Office Assistant

Mass-Tech Roofing and Building Co.
03.2022 - 07.2022

Key Holder/Sales Lead

The Paper Store
08.2021 - 03.2022

Homemaker

Anodyne Corporation
11.2019 - 04.2020

Liquor Store Clerk

Pembroke Center Liquors
01.2017 - 11.2019

Assistant Manager

U Tanning Spa & Boutique
12.2012 - 09.2016

Kitchen Aide

South shore hospital
01.2011 - 01.2013

Customer Service Associate

Stop & Shop
10.2007 - 05.2013

Certificate in Construction Management -

Stratford University

Bachelor's - Business Management

Lesley University

Incomplete Bachelor's - Sociology

Bridgewater State University

High School Diploma -

Whitman-Hanson Regional High School

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Catherine Holbrook